Kennedy Griffis
Houston,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
Work History
Balloon Artist
Ballooms
02 2019 - Current
- Collaborated with event planners to seamlessly integrate balloon artistry into overall event design and atmosphere.
- Streamlined workflow efficiency by maintaining an organized work area, resulting in reduced setup and cleanup time.
- Leveraged social media platforms for marketing purposes, generating increased visibility and attracting new clients.
- Boosted repeat business by fostering strong relationships with clients and providing professional, reliable service.
- Enhanced customer experiences by creating visually appealing and high-quality balloon art for various events.
- Anticipated design issues and proved to be proactive in developing effective solutions.
Chat Support Representative
Volt Workforce Solutions
05 2015 - 02 2019
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Supported the onboarding process for new employees as a mentor helping them adapt quickly to the role’s requirements and responsibilities.
Administrative Assistant
Aristocrat
07 2013 - 05 2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Paralegal -
Houston Community College
05.2027
Skills
- MS Office
- Google Workspace
- Self-Motivated
- Analytical and Critical Thinking
- First Aid/CPR
- Data Entry
- Excellent Communication
- Dependable and Responsible
- Multitasking Abilities
- Administrative support
- Schedule and calendar management
- Administrative tasks
- Bookkeeping
- Multi-line phone proficiency
- 41 WPM typing speed
Certification
- Responsible Alcohol Service Certification - Various Providers.
- First Aid Certification - American Red Cross or American Heart Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Balloon Artist
Ballooms
02 2019 - Current
Chat Support Representative
Volt Workforce Solutions
05 2015 - 02 2019
Administrative Assistant
Aristocrat
07 2013 - 05 2015
Paralegal -
Houston Community College