Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kennedy Hodges

Livonia,MI

Summary

Driven professional with strong history of satisfying customers through top-notch service and support. Pleasant personality coupled with talents in customer relations, recordkeeping, problem-solving, and open to learning and developing others. Well-organized and proactive retail experience with good communication skills and a positive attitude.

Overview

5
5
years of professional experience

Work History

Assistant Front End Manager

Menards
Livonia, MI
03.2024 - Current
  • Assisted senior management in decision making by providing insights into customer requirements.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Reviewed employee performance and determined areas in need of improvement.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Plumbing Assistant Manager

Menards
Livonia, MI
01.2024 - Current
  • Monitored daily workflow within the plumbing department to ensure tasks are being completed according to schedule.
  • Collaborated with other departments to ensure smooth functioning of store operations.
  • Coordinated with vendors for supply procurement as needed.
  • Resolved conflicts between customers or employees in a timely manner while maintaining professional relationships.

Sales Associate

Menards
Livonia, MI
02.2021 - Current
  • Educated customers about product features such as warranties or energy efficiency ratings.
  • Created 3D renderings of kitchens for customers to visualize design options.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Cashier

Menards
Livonia, MI
08.2021 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Event Hostess

Merri- Bowl Lanes
Livonia, MI
07.2019 - 04.2021
  • Performed light cleaning duties such as sweeping and mopping after events.
  • Greeted guests upon arrival, providing excellent customer service.
  • Took responsibility for ensuring that each lane was appropriately set up prior to play starting.

Education

High School Diploma -

Franklin High School
Livonia, MI
06-2023

Skills

  • Staff Training and Development
  • Staff Supervision
  • Customer Service
  • Loss prevention strategies
  • Task Delegation
  • Cash Handling Accuracy
  • Multi-tasking strength
  • Kitchen and Appliances product knowledge
  • Stocking and Receiving
  • Coachable Personality
  • Problem-Solving

Affiliations

  • I love to bowl and find new ways to perfect my craft.
  • I'm a family person, a majority of my time is spent creating memories with the people I love.

Timeline

Assistant Front End Manager

Menards
03.2024 - Current

Plumbing Assistant Manager

Menards
01.2024 - Current

Cashier

Menards
08.2021 - Current

Sales Associate

Menards
02.2021 - Current

Event Hostess

Merri- Bowl Lanes
07.2019 - 04.2021

High School Diploma -

Franklin High School

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Kennedy Hodges