Summary
Overview
Work History
Education
Skills
Timeline
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Kennedy Huffman

Grand Rapids,MI

Summary

Proven track record in enhancing guest experiences and streamlining operations at HopCat, showcasing expertise in customer service and effective multitasking. Demonstrated ability to improve satisfaction through personalized service, excelling in guest engagement and restaurant operations. Achieved significant efficiency in handling payments and complaints, embodying a results-driven approach with a blend of hard and soft skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Hostess and To-Go Host

HopCat
11.2023 - Current
  • Improved guest comfort and satisfaction through personalized service and support.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.

Hostess and To-Go Host/Expo/Food Runner

The Score Restaurant And Bar
04.2023 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with food handling and preparing for guest orders.

Ice Cream Scooper

Kool Kone & Trailside Treats
05.2022 - 09.2022
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Operated cash registers and processed payments accurately.

Education

High School Diploma -

Northview
Grand Rapids, MI
05.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Guest Engagement
  • Payment Processing
  • Complaint Handling
  • Menu Memorization
  • Restaurant Operations
  • Phone Etiquette

Timeline

Hostess and To-Go Host

HopCat
11.2023 - Current

Hostess and To-Go Host/Expo/Food Runner

The Score Restaurant And Bar
04.2023 - 11.2023

Ice Cream Scooper

Kool Kone & Trailside Treats
05.2022 - 09.2022

High School Diploma -

Northview

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Kennedy Huffman