Kennedy Jackson
Columbus,US
Summary
Experienced healthcare administrator who leads with kindness, collaboration, and purpose. Passionate about creating supportive team environments where everyone can thrive while ensuring patients feel welcomed, heard, and cared for. Skilled in practice operations, staff management, patient relations, budgeting, and compliance, with a reliable and adaptable approach that keeps daily operations running smoothly and patients leaving feeling their best.
Overview
6
6
years of professional experience
Work History
Medical Practice Manager
Jiva Med Spa
07.2025 - Current
- Tracked revenues for all locations monthly
- Fostered a positive work environment through employee engagement and professional development opportunities.
- Collaborated with medical staff to optimize workflow and resource allocation.
- Processed payroll and calculated provider commissions accurately and on schedule
- Analyzed practice performance metrics to identify areas for improvement and growth.
- Generated new client leads through community outreach and partnership development
- Managed inventory tracking and ordering for medical, office, and retail products
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Scheduled trainings for new medical personal
- Held training for patient experience and sales for all locations
- Lead weekly/biweekly team meetings
- Addressed and remedied all patient or team member issues.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Standardized procedures by building SOPs to ensure consistency, compliance, and staff accountability
Front of House Manager
Jiva Med Spa
02.2025 - 08.2025
- Managed daily operations, ensuring smooth front desk functionality and guest satisfaction.
- Coordinated scheduling for staff and treatment appointments to optimize resource allocation.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Implemented efficient check-in/check-out processes, enhancing overall client experience.
- Oversaw inventory management, maintaining product availability and reducing waste.
- Resolved client concerns promptly, fostering positive relationships and repeat business.
- Collaborated with management to create promotional events that increased client engagement and retention.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a polished experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Lead Patient Care Coordinator
Jiva Med Spa
02.2024 - 02.2025
- Coordinated patient scheduling and care plans to enhance service delivery and patient satisfaction.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Developed and implemented workflows that increased operational efficiency within the care coordination team.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Helped meet and exceed sales goals
- Supervised team performance to ensure adherence to operational standards and safety protocols.
- Kept weekly inventory of retail products
Spa Coordinator
Boss Gal Beauty Bar - Grandview
09.2022 - 05.2023
- Maintained high functional, operational, and organizational levels during high-traffic hours and seasonal promotions.
- Informed guests about spa services, programs, and activities over the phone and in person.
- Trained
- Stayed up to date on the latest spa trends.
- Greeted all visitors and assisted with special requests and services.
- Assigned clients to estheticians by matching their needs to the expertise of the esthetician.
- Kept up with cosmetic procedure knowledge and product knowledge
- Met and exceeded sale expectations for product and memberships
- Schedule clients the best times and best services to fit their needs
- Kept front desk organized
- Helped with cleaning and laundry
- Answered emails in a timely manner
- Responsible for social media such as messages, marketing and content creating
- Met with various companies to learn about new products and procedures
Estee Lauder Beauty Advisor
Macy's
04.2022 - 08.2022
- Designed marketing materials for beauty counter in order to boost sales
- Created content to boost foot traffic
- Provided makeup services with beautiful results
- Connected with clients and reached out about new promotions and products
- Kept detailed records of customer information and services provided to increase return customers
- Assisted clients in achieving desired looks for everyday wear and special occasions by creating ideal makeup strategies.
- Kept track of customer preferences and services provided for future reference.
- Created lasting client relationships
- Open and closing counter
- Increased sales with a strong work ethic, individualized beauty care plans, and a positive attitude.
Merchandise Service Coordinator
Ulta Beauty
11.2020 - 03.2022
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
- Improved merchandising and promotional strategies to increase customer engagement and sales.
- Kept up to date with beauty trends
- Was responsible for opening and closing the store on my own
- Trained employees
- Made timely and effective decisions when it came to sales and customer complaints
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
- Developed, implemented, and improved employee targets and operational policies to boost productivity and team performance.
- Responsible for inventory counts weekly and reporting them to the company for analysis
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Nurse Assistant
Laurels of Norworth
02.2020 - 07.2020
- Assisted with feeding activities, bathed and groomed patients, changed bedding, and bathed and groomed patients.
- Examined patients to look for lacerations, contusions, and other physical symptoms that needed to be addressed.
- Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising.
- Regularly recorded patient symptoms, medical histories, and current medications.
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
- Cared for patients with the upmost respect and provided comfort for patients in last days
- Worked In COVID units
Education
Associate of Arts - Marketing
Columbus State Community College - Columbus Campus
Columbus, OH01.2025
High School - undefined
Reynoldsburg High School - Summit Campus
Reynoldsburg, OH01.2018
Skills
- Proficiency in cosmetic procedures
- Relationship/team building
- Problem Solving
- Sales
- Scheduling
- Inventory control & Ordering
- Social Media / Content Creation
- Payroll & Commission auditing
- Revenue Tracking
- Nextech system
- Zenoti System
- Trained in excel and access
- Practice management
- HIPPA Certified
- Strategic business planning
- Healthcare compliance
- Employee issue resolution
Timeline
Medical Practice Manager
Jiva Med Spa
07.2025 - Current
Front of House Manager
Jiva Med Spa
02.2025 - 08.2025
Lead Patient Care Coordinator
Jiva Med Spa
02.2024 - 02.2025
Spa Coordinator
Boss Gal Beauty Bar - Grandview
09.2022 - 05.2023
Estee Lauder Beauty Advisor
Macy's
04.2022 - 08.2022
Merchandise Service Coordinator
Ulta Beauty
11.2020 - 03.2022
Nurse Assistant
Laurels of Norworth
02.2020 - 07.2020
High School - undefined
Reynoldsburg High School - Summit Campus
Associate of Arts - Marketing
Columbus State Community College - Columbus Campus