Kennedy Johns
Racine,WI
Summary
Accomplished Patient Service Representative at Aurora Health Care, adept in HIPAA compliance and insurance verification, enhanced patient trust through empathetic service. Excelled in office administration at Prism Title, demonstrating meticulous attention to detail and strong problem-solving skills. Proven track record in improving customer satisfaction and operational efficiency, leveraging exceptional relationship-building and data entry proficiency.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
01.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic Applications to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Office Assistant
Prism Title
10.2020 - 01.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Maintained accurate records of property listings, sales data, and agent commissions to support informed decision making.
- Managed daily office tasks such as answering phones, greeting clients, and handling mail deliveries for a professional environment.
Waitress Trainer
Red Lobster Restaurant
10.2019 - 03.2021
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI 5317206-2019
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Data entry proficiency
- Office administration
- Organizing and categorizing
- Administrative support
- Strong problem solver
- Relationship building
- Meticulous attention to detail
Timeline
Patient Service Representative
Aurora Health Care
01.2023 - Current
Office Assistant
Prism Title
10.2020 - 01.2023
Waitress Trainer
Red Lobster Restaurant
10.2019 - 03.2021
High School Diploma -
South Milwaukee High School
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