Kennedy Johnson
LITHONIA,GA
Summary
Organized administrative professional with expertise in customer service and time management. Skilled in addressing customer inquiries, resolving issues, and delivering effective solutions. Seeking to enhance customer relations and optimize efficiency in a fast-paced environment. Proficient in multitasking and adept at managing diverse office requirements. Strong verbal and written communication skills with a proven track record of fostering positive relationships and surpassing objectives.
Overview
8
8
years of professional experience
Work History
Membership Manager
Onelife Fitness
02.2022 - Current
- Manage membership sign-ups for Basic and Premier levels, ensuring a seamless process.
- Coordinate orientation training sessions for members and trainers.
- Monitor and notify members with overdue accounts, ensuring prompt payment.
- Drive membership growth through effective marketing, facility tours, and improved payment tracking.
Sales Associate
The North Face
11.2015 - 11.2022
- Conducted efficient cash register checkout process for about 50+ customers per day.
- Managed product inventory and updates.
- Delivered exceptional customer service.
- Executed visual markdowns and promotions.
Office Coordinator
TPMG Physical Therapy
03.2020 - 12.2021
- Promoted to Front Office Coordinator within 6 months.
- Managed appointment scheduling on multiple telephone lines.
- Checked in and checked out patients, providing assistance and customer service.
- Verified insurance, collected copays, and maintained accurate records using EHR, Phreesia, and NextGen systems.
Sales Associate
Bath and Bodyworks
03.2019 - 11.2020
- Conducted efficient cash register checkout process.
- Managed incoming shipments and inventory.
- Provided exceptional customer service.
- Executed visual merchandising, markdowns, and promotions.
Claims Agent
Alorica
07.2018 - 11.2018
- Intercepted over 50 outbound and inbound calls regarding the status of customer's UPS claims
- Performed cradle to grave customer service to ensure payout of claim
- Tracked UPS packages to ensure claim validity
- Data entry
Sales Associate
Charlotte Russe
10.2017 - 05.2018
- Conducted efficient cash register checkout process.
- Managed shipments and product disbursements.
- Greeted customers.
- Provided excellent customer service and resolved concerns.
Front Desk Associate/, Party Host
Rebounderz
03.2016 - 09.2017
- Handled purchase orders for replenishing merchandise
- Performed routine maintenance checks to trampolines
- Answered phones and greeted guests
- Supervised/hosted parties for 10+ guests
Education
Associate of Business Administration -
Georgia State University
07.2023
Bachelor's of Science - Exercise Science
Old Dominion University
Skills
- Staff training
- Conflict management
- Team leadership
- Adaptability
- Microsoft office
- Sales and marketing
Timeline
Membership Manager
Onelife Fitness
02.2022 - Current
Office Coordinator
TPMG Physical Therapy
03.2020 - 12.2021
Sales Associate
Bath and Bodyworks
03.2019 - 11.2020
Claims Agent
Alorica
07.2018 - 11.2018
Sales Associate
Charlotte Russe
10.2017 - 05.2018
Front Desk Associate/, Party Host
Rebounderz
03.2016 - 09.2017
Sales Associate
The North Face
11.2015 - 11.2022
Associate of Business Administration -
Georgia State University
Bachelor's of Science - Exercise Science
Old Dominion University
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