Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennedy Koeppen

Des Moines

Summary

Empathetic and people-focused professional with a background in childcare and retail, bringing strong communication, problem-solving, and organizational skills to customer experience roles. Known for active listening, creative thinking, and delivering thoughtful, solution-oriented support. Passionate about creating positive, personalized experiences that make people feel heard and valued.

Overview

8
8
years of professional experience

Work History

Private Nanny

Matt Miller
Van Meter
02.2017 - Current
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Maintained a clean and organized play area.
  • Planned field trips to local parks, libraries and other educational places.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Developed positive relationships with families by communicating regularly about their child's development.

Retail Sales Associate

World Market
West Des Moines
10.2018 - 05.2021
  • Greeted customers upon entering the store and provided assistance.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Helped customers by answering questions and locating merchandise.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Stocked shelves with merchandise according to company standards.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Education

Associate of Arts - Liberal Arts

Des Moines Area Community College
Des Moines
05-2017

High School Diploma -

Roosevelt High School
Des Moines, IA
05-2013

Skills

  • Communication skills
  • Organizational skills
  • Relationship building
  • Customer service
  • Creative thinking
  • Client advocacy
  • Resourcefulness
  • Understanding customer needs
  • Problem-solving skills

Timeline

Retail Sales Associate

World Market
10.2018 - 05.2021

Private Nanny

Matt Miller
02.2017 - Current

Associate of Arts - Liberal Arts

Des Moines Area Community College

High School Diploma -

Roosevelt High School

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