To be a well versed tobacco conesuer so I can deliver the best and correct information to my clientel. And be able to meet some of the titans in the tobacco industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tobaconist/ Humidor Attendent
Omerta Cigars/ Stag Cigar Bar
05.2024 - Current
Delivered exceptional customer service in fast-paced environment, enhancing patron experience.
Maintained cleanliness and organization of cigar lounge, ensuring inviting atmosphere.
Assisted in inventory management, tracking stock levels and facilitating reorders.
Educated customers on various cigar options, fostering informed purchasing decisions.
Collaborated with team to develop promotional events, increasing customer engagement.
Trained new staff on operational procedures and customer interaction best practices.
Mediated customer feedback to management, driving service enhancements and satisfaction initiatives.
Collaborated with team members to improve overall service quality and guest experience.
Provided excellent customer service to guests by promptly responding to inquiries and requests.
Responded to customer requests efficiently and with knowledgeable assistance.
Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Conducted guided tours, enriching guests' experiences with informative and entertaining presentations.
Assisted in training new attendants, sharing best practices and tips for efficient service.
Tobaconist
Cohiba Lounge
05.2023 - 07.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Fabrication Supervisor
Oldcastle Building Envelopment
06.2020 - 04.2023
Be able to build programs based on blueprints and descriptions.
Learn multiple machines in a fast paced hard working environment.
Decipher blueprints and properly place pieces into the machine correctly.
Carry heavy objects across a medium to long distance space, while also Helping multiple coworkers from other departments and clean work areas.
Meat Clerk
FireLake Grocery
01.2019 - 06.2020
Clean the cutters matts
Disassemble, clean and then reassemble cutting saws
Scrub floors and walls
Clean cutting tables
Disassemble, clean and then reassemble meat grinder
Clean the automatic and manual wrappers
Setup the cutting room for the next day
Taco Artist
FireLake Indian Taco
06.2018 - 01.2019
Multitask in a fast paced cooking environment
Have great people and communication skills
Clean floors, tables, matts, kitchen/kitchen equipment, bathrooms, counter and doors.