KENNEDY LONDON
Memphis,TN
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
7
7
years of professional experience
Work History
Fraud Detection Representative
PSCU
03.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Conducted thorough investigations on suspected fraudulent activities, leading to successful resolution of cases.
- Recommended improvements to current fraud monitoring systems, resulting in increased efficiency and effectiveness.
- Provided subject matter expertise on complex cases involving multiple parties or jurisdictions, facilitating efficient case resolution.
- Participated in regular reviews of company-wide anti-fraud measures, ensuring ongoing adherence to industry standards and best practices.
Appointment Setting /Call Center Representative
Sutherland Healthcare
10.2021 - 09.2022
- Scheduled medical appointment to administer immunizations
- Updated medical charts and insurance information
- Provided information regarding immunizations and safety protocols.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Victoria Secret Direct
09.2021 - 09.2022
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Referred unresolved customer grievances to designated departments for further investigations
- Resolved issues based on thorough investigations of concerns
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Machine Operator
Muller Solutions
01.2021 - 09.2021
- Met quality assurance standards with regular inspections and returned low-quality work for recycling or disposal
- Implemented CNC programs with high accuracy and consistently followed work orders
- Maximized machine uptime with well-coordinated preventive maintenance and repair actions.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Complied with company and OSHA safety rules and regulations.
Customer Support Specialist
Amazon
06.2019 - 01.2021
- Resolved customers' service or billing customers, or adjusted bills
- Referred unresolved customer grievances to designated departments for further investigation
- Met inbound customer needs while maintaining strict performance targets
- Resolved issues based on thorough investigations of concerns
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Avoided revenue losses with diligent attention to customers' needs and complaints.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Front End Customer Service Associate
Walmart
04.2017 - 06.2019
- Referred unresolved customer grievances to designated departments for further investigation
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Helped improve processes and products by relaying customer feedback
- Identified causes of product malfunctions and credited affected customers
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
Education
High School diploma -
Whitehaven High School
05.2018
Skills
- Microsoft applications
- Quality control
- Quality assurance
- Package shipments
- Specifications verification
- Customer Relations
- Data entry proficiency
- Customer Support
- Goal-oriented mindset
- Strong Analytical Skills
- Machine Operation
Timeline
Fraud Detection Representative
PSCU
03.2023 - Current
Appointment Setting /Call Center Representative
Sutherland Healthcare
10.2021 - 09.2022
Customer Service Representative
Victoria Secret Direct
09.2021 - 09.2022
Machine Operator
Muller Solutions
01.2021 - 09.2021
Customer Support Specialist
Amazon
06.2019 - 01.2021
Front End Customer Service Associate
Walmart
04.2017 - 06.2019
High School diploma -
Whitehaven High School
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