Hi, I’m
Kennedy Martinez
Bradenton,FL
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
years of professional experience
Work History
A Roy D Sushi
Server
11.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Keezone Production
Staff Member
11.2020 - 08.2023
Job overview
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Boosted company revenue through strategic marketing initiatives and targeted sales campaigns.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Initiated process improvements that resulted in increased efficiency and cost savings for the organization.
- Assisted in the development of company-wide goals, aligning employee efforts towards achieving success as a united team.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Reduced operational costs by identifying inefficiencies within existing processes and recommending improvements to management.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Evaluated customer needs and feedback to drive product and service improvements.
Kiku Sushi Japanese Restaurant
Server Manager
08.2017 - 06.2021
Job overview
- Streamlined processes through automation of routine tasks, increasing overall productivity.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Sarasota High SchoolSarasota, FL
05.2017
Skills
- Table Bussing
- Order Delivery Practices
- Daily Specials Memorization
- Supply Restocking
- Table Setting
- Guest Engagement
- Order Management
- Safe Food Handling
- Beverage Preparation
- Food Running
- Hospitality Service Expertise
- Item Promotion
- Point of Sale Operation
- Order Accuracy
- Suggestive Selling
- Food Sales and Promotion
- Cash Handling
- Menu Memorization
- Professional Appearance
- Conflict Resolution
- Upselling Techniques
- Strong Work Ethic
- Stress Management
- Exceptional Customer Service
- Attention to Detail
- Problem Solving
- Time Management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Server
A Roy D Sushi
11.2023 - Current
Staff Member
Keezone Production
11.2020 - 08.2023
Server Manager
Kiku Sushi Japanese Restaurant
08.2017 - 06.2021
Sarasota High School
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