KENNEDY MOHAMED
Federal way,WA
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent
McGee Air Services
07.2021 - 07.2024
- Safety: Ensuring the safety of the team and customers, and maintaining a safe working environment
- Customer service: Providing excellent customer service and ensuring the image and professionalism of the staff
- On-time performance: Ensuring that aircraft are turned around on time
- Conducted routine inspections of runway surfaces for debris or foreign objects before takeoff.
- Worked in a fast-paced environment to meet tight deadlines for arrivals and departures of aircrafts.
- Attached slings, hooks and other devices to lift cargo and guide loads.
- Unloaded freight containers using hand tools, forklifts, and other material handling equipment.
- Handled hazardous material in accordance with safety regulations.
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
- Developed effective strategies for problem solving during difficult situations involving passengers or crew members.
- Received oral instructions to determine work assignments and material and equipment needs.
- Loaded and unloaded trucks with heavy materials following safety protocols.
A house man
Residence inn
07.2015 - 06.2021
- Cleaning: Cleaning and restocking common areas, guest rooms, and bathrooms
- Maintenance: Performing minor repairs
- Guest service: Greeting guests, answering questions, and resolving issues
- Safety: Ensuring the hotel is safe and secure
- Inventory: Assisting with inventory control and ordering supplies
- Adjusting furniture, desk items, and appliances
- Dusting furnishings
- Assisted with setting up meeting rooms according to client specifications utilizing tables, chairs and audio-visual equipment.
- Managed inventory of janitorial supplies for efficient use and restocking purposes.
- Cleaned up spills or other accidents to prevent permanent staining.
- Sorted, counted and marked clean linens and stored in linen closets.
- Ensured compliance with health codes by adhering to established sanitation protocols.
Cashier
Mwembe Tayari Bazaar
04.2009 - 05.2015
- Developed strong customer relationships to support satisfaction and loyalty.
- Used POS system to complete purchases for customers.
- Assisted with closing duties such as counting money and reconciling receipts.
- Greeted and informed customers of products, fostering positive store experiences.
- Provided product information and resolved concerns to assist customers.
- Tracked inventory levels accurately to ensure adequate stock is available for sale.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Developed and maintained a positive working relationship with customers.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Supervised others and provided on-the-job training.
- Supported other departments within the store by providing assistance when needed.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided customers with product information and responded to inquiries courteously and promptly.
- Enforced store safety and cleanliness standards, reducing hazards.
- Processed cash, check, and credit cards for customer purchases.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Monitored customer traffic and proactively addressed potential issues.
- Assisted customers with locating items throughout the store when needed.
- Resolved and de-escalated issues to address customer concerns.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Helped restock shelves when necessary to maintain an organized display area.
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
- Verified that customers are of legal age to purchase restricted items.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Provided efficient and courteous service to customers.
Education
High School Diploma -
Serani high
Kenya03.2008
Skills
- Aircraft Marshalling
- Weight and Balance Calculation
- Baggage handling
- Ground Support Equipment Operation
- Emergency Response Procedures
- Incident Reporting
- Load Planning
Certification
- Certified Job Title, Company Name - Timeframe
Languages
English swahili, arabic and somali
Full Professional
Timeline
Lead Ramp Agent
McGee Air Services
07.2021 - 07.2024
A house man
Residence inn
07.2015 - 06.2021
Cashier
Mwembe Tayari Bazaar
04.2009 - 05.2015
High School Diploma -
Serani high