Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
KENNEDY MOHAMED

KENNEDY MOHAMED

Federal way,WA

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Ramp Agent

McGee Air Services
07.2021 - 07.2024
  • Safety: Ensuring the safety of the team and customers, and maintaining a safe working environment
  • Customer service: Providing excellent customer service and ensuring the image and professionalism of the staff
  • On-time performance: Ensuring that aircraft are turned around on time
  • Conducted routine inspections of runway surfaces for debris or foreign objects before takeoff.
  • Worked in a fast-paced environment to meet tight deadlines for arrivals and departures of aircrafts.
  • Attached slings, hooks and other devices to lift cargo and guide loads.
  • Unloaded freight containers using hand tools, forklifts, and other material handling equipment.
  • Handled hazardous material in accordance with safety regulations.
  • Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
  • Developed effective strategies for problem solving during difficult situations involving passengers or crew members.
  • Received oral instructions to determine work assignments and material and equipment needs.
  • Loaded and unloaded trucks with heavy materials following safety protocols.

A house man

Residence inn
07.2015 - 06.2021
  • Cleaning: Cleaning and restocking common areas, guest rooms, and bathrooms
  • Maintenance: Performing minor repairs
  • Guest service: Greeting guests, answering questions, and resolving issues
  • Safety: Ensuring the hotel is safe and secure
  • Inventory: Assisting with inventory control and ordering supplies
  • Adjusting furniture, desk items, and appliances
  • Dusting furnishings
  • Assisted with setting up meeting rooms according to client specifications utilizing tables, chairs and audio-visual equipment.
  • Managed inventory of janitorial supplies for efficient use and restocking purposes.
  • Cleaned up spills or other accidents to prevent permanent staining.
  • Sorted, counted and marked clean linens and stored in linen closets.
  • Ensured compliance with health codes by adhering to established sanitation protocols.

Cashier

Mwembe Tayari Bazaar
04.2009 - 05.2015
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Used POS system to complete purchases for customers.
  • Assisted with closing duties such as counting money and reconciling receipts.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Provided product information and resolved concerns to assist customers.
  • Tracked inventory levels accurately to ensure adequate stock is available for sale.
  • Arranged and restocked displays and merchandise racks to maintain store appearance.
  • Developed and maintained a positive working relationship with customers.
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
  • Supervised others and provided on-the-job training.
  • Supported other departments within the store by providing assistance when needed.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Provided customers with product information and responded to inquiries courteously and promptly.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Processed cash, check, and credit cards for customer purchases.
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
  • Monitored customer traffic and proactively addressed potential issues.
  • Assisted customers with locating items throughout the store when needed.
  • Resolved and de-escalated issues to address customer concerns.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards.
  • Verified that customers are of legal age to purchase restricted items.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Provided efficient and courteous service to customers.

Education

High School Diploma -

Serani high
Kenya
03.2008

Skills

  • Aircraft Marshalling
  • Weight and Balance Calculation
  • Baggage handling
  • Ground Support Equipment Operation
  • Emergency Response Procedures
  • Incident Reporting
  • Load Planning

Certification

  • Certified Job Title, Company Name - Timeframe

Languages

English swahili, arabic and somali
Full Professional

Timeline

Lead Ramp Agent

McGee Air Services
07.2021 - 07.2024

A house man

Residence inn
07.2015 - 06.2021

Cashier

Mwembe Tayari Bazaar
04.2009 - 05.2015

High School Diploma -

Serani high

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KENNEDY MOHAMED