Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

KENNEDY ODAME

Harrisburg,PA

Summary

Results-driven and seasoned professional with extensive expertise in banking operations, business development, and leadership. Proven track record of successfully managing diverse responsibilities across multiple roles in the banking and finance sector. Adept at overseeing daily operations, implementing strategic initiatives, and ensuring optimal efficiency within the banking environment.

Overview

9
9
years of professional experience

Work History

Relationship Manager – Intern

UNITED BANK FOR AFRICA GHANA LTD
08.2008
  • Scheduled meetings with prospective clients to generate new business, managed customer portfolios and exceeded income targets by 300%
  • Help customers with various requests and issues pertaining to their account, negotiating on transactions and deal management, advised on investment and financing opportunities and market penetration strategy
  • Opening and closure, maintaining customer accounts and resolving debit and credit issues.

Business Development Manager

CLADAM PLUS
11.2018 - 12.2022
  • Oversaw daily operations, presented business reports, developed and executed growth strategies
  • Collaborated with operators, field agents and government authorities like NPA and GRA to ensure smooth and efficient running of the business.

Branch Operations Manager

ZENITH BANK GHANA LTD
02.2014 - 10.2018
  • Maintained an adequate supply of cash to meet customer demands, reconciling cash balances, managed cash vaults, and directed activities of security and transportation units
  • Addressed customer service issues with cross-functional teams, ensured effective management, operational efficiency and process improvement
  • Collaborated with the Branch Manager to develop policies and procedures which promoted effective and efficient operation of the branch
  • Authorized electronic-banking requests like ATM and VISA cards by customers, account opening and closures and ensured branch profitability through delivery of excellent customer service.

Head - Branch Funds Transfer/Payment Operations

ZENITH BANK GHANA LTD
02.2014 - 10.2018
  • Achieved $400K+ annual savings through 25% reduction in error rate, analyzed transaction data thoroughly to identify inefficiencies and led general branch operations training
  • Processed salaries for employees of the bank’s customers, local and foreign wire transfers and authorized the exchange of foreign currencies in a transaction
  • Supervised preparation of daily, weekly & monthly reconciliation of branch’s general ledger.

Branch Operations Team Lead

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014
  • Deputized in the absence of the Branch Operations Manager and managed the branch operations team on Saturday banking duties
  • Contributed to strategic decision-making as a member of the Asset & Liability Committee
  • Addressed customer service issues with cross-functional teams.

Funds Transfer & Payment Operations Officer

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014
  • Processed interbranch funds transfer, managers cheques, fixed asset and treasury bill booking
  • Processed incoming and outgoing monetary wire transfers, inward and outward cheques for clearing and oversaw the exchange of foreign currencies in transactions
  • Prepared daily, weekly & monthly reconciliation of branch general ledger.

Lead Teller/Cash Officer

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014
  • Evaluates daily vault cash levels and ensure they meet short term and daily operating needs
  • Ensured cash management and procedures are adequate and adhered to by tellers, operational efficiency and task prioritization
  • Responsible for ATM reconciliation, cash counter and ensuring that all cash transactions are carried out effectively and efficiently.

Teller/ATM Custodian

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014
  • Processing and payments of Western Union, MoneyGram, receiving of deposits and paying out on savings, checking and third-party cheques
  • Verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions
  • Promote and cross-sell a variety of banks investment products and assets and perform daily balancing and preparation of proofs
  • Sorting of cash, loading cassettes and balancing ATM books
  • Liaised with E-Business department to investigate and resolve customer ATM complains, shortages, overages and daily call over on the ATM.

Education

MBA Marketing in the Digital Age -

Cass European Institute of Management Studies

BA Business Studies (Marketing) -

University of Wales, Cardiff

Skills

  • Banking Expertise
  • Leadership and Management
  • Financial Acumen
  • Customer Focus
  • Operational Oversight
  • Cash and Relationship management
  • Policy development
  • Cost savings and efficiency
  • Strategic Decision Making

Websites

Additional Information

Demonstrated expertise in various aspects of banking operations, including account management, funds/wire transfers, payment operations, ATM management, and investment facilities., Successfully led and supervised teams, fostering a collaborative environment and achieving operational efficiency., Consistently prioritized customer satisfaction, resulting in strong client relationships, increased loyalty, and repeat business., Proficient in managing financial transactions, preparing reports, and ensuring accuracy in daily, weekly, and monthly reconciliations., Engaged in professional training and seminars to enhance skills, including courses in business writing, leadership, and operational risk management.

Timeline

Business Development Manager

CLADAM PLUS
11.2018 - 12.2022

Branch Operations Manager

ZENITH BANK GHANA LTD
02.2014 - 10.2018

Head - Branch Funds Transfer/Payment Operations

ZENITH BANK GHANA LTD
02.2014 - 10.2018

Relationship Manager – Intern

UNITED BANK FOR AFRICA GHANA LTD
08.2008

Branch Operations Team Lead

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014

Funds Transfer & Payment Operations Officer

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014

Lead Teller/Cash Officer

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014

Teller/ATM Custodian

UNITED BANK FOR AFRICA GHANA LTD
- 01.2014

MBA Marketing in the Digital Age -

Cass European Institute of Management Studies

BA Business Studies (Marketing) -

University of Wales, Cardiff

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