Kennedy Olson
Edmonton,Alberta
Summary
As a server, I bring a combination of exceptional customer service skills, efficient multitasking abilities, and a genuine passion for creating a memorable dining experiences.
Overall, my dedication to exceeding expectations and delivering outstanding service positions me as a valuable asset to any restaurant team
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Chop Steakhouse
04.2022 - Current
- Crafting and serving a variety of alcoholic and non-alcoholic beverages according to recipes and guest preferences.
- Engaging with guests to provide recommendations, answer questions, and create a welcoming atmosphere
- Providing outstanding customer service and building rapport with guests to encourage repeat business.
Server/Bartender
Sherlock Holmes
05.2023 - 08.2023
- Processed orders and sent to kitchen employees for preparation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Jubilations Dinner Theatre
05.2019 - 01.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a fast but efficient work place while also keeping the environment of the play alive
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Supervisor
Dairy Queen
03.2016 - 09.2019
- Overseeing daily operations: Supervising and coordinating activities within the store, including opening and closing procedures, ensuring cleanliness, and maintaining compliance with company policies and standards.
- Training and development: Providing training to new employees, coaching existing team members on best practices, and ensuring staff members have the necessary skills to perform their roles effectively.
- Customer service: Ensuring exceptional customer service by greeting customers, addressing inquiries and concerns, and resolving any issues promptly and professionally.
Education
Bachelor of Arts - Psychology
Concordia University Of Edmonton
Edmonton , ABHigh School Diploma -
Ross Sheppard
Edmonton, AB 06.2019
Skills
- Adaptable and Flexible
- Hospitality service expertise
- Specials Promotion and Upselling
- Guest Engagement
- Memory retention
- Wine service
- Warm and Friendly
- Wine pairing knowledge
- Strong Work Ethic
Certification
- ProServe - Completed Sep 26,2019/Expires Sep 26,2024
- ProTect - Completed Sep 26,2019/Expires Sep 26,2024
Timeline
Server/Bartender
Sherlock Holmes
05.2023 - 08.2023
Server/Bartender
Chop Steakhouse
04.2022 - Current
Server
Jubilations Dinner Theatre
05.2019 - 01.2020
Supervisor
Dairy Queen
03.2016 - 09.2019
Bachelor of Arts - Psychology
Concordia University Of Edmonton
High School Diploma -
Ross Sheppard
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