Kennedy Palmer
Lithia Springs ,GA
Summary
Adept in boosting team productivity and customer satisfaction through innovative strategies and efficient problem resolution. With over 5 years of diverse experience, skilled in inventory management and shipment processes as a Package Handler at FedEx, and in enhancing service quality as a crew and team Member. Demonstrates strong capabilities in employee scheduling, customer service, and food handling, poised to excel in environments demanding meticulous attention to detail and thoroughness.
Overview
5
5
years of professional experience
Work History
Security Guard
Jump N Joy
01.2019 - 12.2020
- Ensured staff and customer safety through vigilant monitoring, reducing security incidents by 40%
- Handled emergencies confidently, adhering to safety protocols, and ensuring quick and effective responses
- Developed emergency response strategies, improving team readiness and crisis management
Customer Service Representative
Old Navy, Gap
02.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Team Member
Krispy Kreme
11.2021 - 12.2022
- Enjoy interactions with customers and inspire customer wonder by serving them
- Take orders and accept payments at the register
- Make sure doughnuts and all other products are made to perfection, and as fresh as possible for guests
- Keep the shop in tip-top shape, doing things such as sweeping or mopping, cleaning the dining room/customer area, stocking and cleaning restrooms, cleaning windows, and ensuring that the exterior is clean
Crew Member
McDonald's
01.2022 - 04.2022
- Maintained a clean restaurant, ensuring customer satisfaction and repeat visits
- Managed food orders and special requests, boosting team productivity and service speed
- Delivered excellent customer service, enhancing overall guest experience
Cook
TGI Fridays
03.2023 - 08.2023
- Prepared diverse dishes in a high-volume kitchen, ensuring customer satisfaction and adherence to food safety protocols
- Operated and maintained kitchen equipment, ensuring consistent food quality and efficient workflow
- Implemented sanitation practices, preventing food spoilage and contamination, enhancing kitchen efficiency
- Coordinated tasks to streamline kitchen workflow, reducing meal prep time and improving service speed
Warehouse Fulfillment Associate
Amazon
04.2023 - 08.2023
- Process, package, and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Receive, unload, and place incoming inventory items appropriately
- Operate machines such as a cherry picker, forklift, pallet jack
- Used scanner gun to streamline inventory management, enhancing accuracy and efficiency
- Executed precise order fulfillment, boosting customer satisfaction and reducing errors
- Prepared and labeled inventory for efficient shipment, optimizing workflow
Package handler
FedEx
11.2023 - 01.2024
Cashier
Auntie Anne's Pretzels
09.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Operation Supervisor
Steak N Shake
04.2024 - 05.2024
- Led a high-impact project to streamline operations, increasing efficiency by 20%
- Enhanced team collaboration, boosting productivity by 20%
- Resolved customer complaints, ensuring satisfaction
Education
Bachelor of Science -
Clayton State University
Morrow, Georgia08.2024
High School Diploma -
Early College Carver High School
Atlanta, GEORGIA05.2023
Skills
- Picking and Processing
- Material Handling
- Shipping and Packaging
- Frying
- Sanitation
- Cutting and Slicing Techniques
- Cleaning and Organization
- Food Handling
- Service Excellence
- Cash Handling
- Order Taking
- Assistant managing
- Pallet Jack Operations
- Wrapping and Boxing
- Team Development
- Team leadership
- Food preparation
- Communication
- Microsoft Office Proficiency
- Data Analysis
- Security Protocols
Timeline
Operation Supervisor
Steak N Shake
04.2024 - 05.2024
Package handler
FedEx
11.2023 - 01.2024
Cashier
Auntie Anne's Pretzels
09.2023 - 10.2023
Warehouse Fulfillment Associate
Amazon
04.2023 - 08.2023
Cook
TGI Fridays
03.2023 - 08.2023
Crew Member
McDonald's
01.2022 - 04.2022
Team Member
Krispy Kreme
11.2021 - 12.2022
Customer Service Representative
Old Navy, Gap
02.2021 - 02.2022
Security Guard
Jump N Joy
01.2019 - 12.2020
High School Diploma -
Early College Carver High School
Bachelor of Science -
Clayton State University
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