Kennedy Reems-Webley
San Diego,CA
Summary
Skilled administrative team member with strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised while demonstrating compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations. Eager to use my experience and education to provide value to your team.
Overview
8
8
years of professional experience
Work History
Service Director
Fit Athletic Club
San Diego, CA
08.2023 - Current
- Develops strong, interpersonal relationships with customers, team members, and key stakeholders, while maintaining a positive and collaborative environment
- Offers effective communication and interpersonal skills to provide clear, empathetic responses to customer inquiries establishing trust and rapport
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Explained benefits and advantages of different product and service offerings to customers.
Pricing Analyst
New American Funding
Riverside, CA
09.2016 - 03.2022
- Accurately input and managed data using spreadsheets, databases, and other software tools, minimizing errors and optimizing data integrity
- While operating as a knowledge resource to loan officers in regards to loan pricing and extension pricing I facilitated effective communication by responding to emails, phone calls, and inquiries from employees
- Monitored daily mortgage rates and respond to an average of 50 requests from loan officers
- Used a high level of confidentiality while working with borrowers’ sensitive information such as credit information, SSN, and bank statements
- Scheduled and managed appointment calendars
- Answered all incoming calls and redirected to appropriate colleagues
- Supported colleagues in accomplishing the respective tasks, and managing the responsibility area, organization or assigned tasks
- Organized and maintained physical and electronic files, ensuring easy retrieval of important documents for reference and audits
Education
Bachelor of Science in Business Administration - Management
University of California, Riverside
08.2021
Skills
- Proficiency with Microsoft Suite: Word, Excel, PowerPoint, Teams, and Outlook
- Software: Encompass, Optimal Blue, Zoom, ADP, Canva
- Customer Engagement
- Customer outreach
- Relationship Building
- Team Collaboration
Volunteer Experience
Volunteer November 2023 - Present
Scripps Memorial Hospital | La Jolla, CA
- Answers patient room calls and directs PCA and nurses accordingly
- Restocks supplies for General Surgery unit
- Assists in discharging patients to their pickup location
- Runs errands for nurses to hospital departments
- Cleans equipment and surfaces to maintain a clean environment
- Prepares welcome packages for all incoming patients
Shadowing Experience March 2023
D’andra Lee, MSN, FNP-C
- Received first hand experience on watching a provider perform a full assessment
- Observed how a clinician makes evidence based practice decisions
- Viewed how care plans are established
- Witnessed a variety of treatments and interventions
Volunteer February 2023
Project 150 | Las Vegas, NV
- Assisted with organizing pantry and warehouse for unhoused or low-income high school students
- Assisted with sorting all incoming donations
Volunteer January 2023
St. Francis Center | Los Angeles, CA
- Assisted with setting up for drive-thru pantries and sit down breakfast
- Prepared meals for incoming unhoused individuals
- Served meals and provided a positive environment
- Assisted with cleaning and organizing after event ended
References
References available upon request.
Timeline
Service Director
Fit Athletic Club
08.2023 - Current
Pricing Analyst
New American Funding
09.2016 - 03.2022
Bachelor of Science in Business Administration - Management
University of California, Riverside
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