Kennedy Russell
Toledo
Summary
Experienced with managing drive-thru operations efficiently and ensuring customer satisfaction through prompt service. Utilizes effective communication and coordination to streamline workflows and support team members. Track record of maintaining high operational standards and adapting to changing demands.
Overview
4
4
years of professional experience
Work History
Drive-Thru Supervisor
Chick-fil-A
04.2021 - Current
- Trained and mentored team members on drive-thru operations and customer service best practices.
- Managed daily workflow to ensure efficient order processing and timely service delivery.
- Developed training materials to improve onboarding processes for new drive-thru employees.
- Collaborated with management to assess performance metrics and identify areas for improvement.
- Ensured compliance with health and safety regulations during all drive-thru operations.
- Provided ongoing coaching to team members, fostering growth opportunities while addressing areas needing improvement.
- Assisted with recruitment efforts for the drive-thru team, conducting interviews and selecting qualified candidates based on skillset and attitude.
- Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
- Managed cash handling procedures within the drive-thru operation, maintaining accuracy in transactions and daily reconciliations.
Education
Bachelor of Arts - Psychology
University of Toledo
Toledo, OH05-2026
Skills
- Safety awareness
- Drive-thru efficiency
- Cash handling expertise
- Teamwork and collaboration
- Relationship building
- Problem-solving
- Decision-making
- Effective communication
- Reliable team player
- Collaborative team development
- Skilled in resolving conflicts
Timeline
Drive-Thru Supervisor
Chick-fil-A
04.2021 - Current
Bachelor of Arts - Psychology
University of Toledo
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