Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Kennedy Russell

Leander,TX

Summary

Dynamic Operations Manager at Fitness Connection 247 Healthclub with proven expertise in team leadership and inventory management. Enhanced operational efficiency through strategic problem-solving and staff empowerment, resulting in improved performance outcomes. Committed to fostering customer satisfaction and maintaining compliance, while driving team success in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Fitness Connection 247 Healthclub
07.2022 - 06.2025
  • Assisted in developing and implementing operational procedures to enhance efficiency.
  • Supported team coordination efforts to streamline workflow and improve communication.
  • Learned safety protocols and best practices for maintaining a safe work environment.
  • Cash handling and counting to make sure a certain amount stays in the drawer daily
  • Participated in training sessions to understand tools and systems used in operations.
  • Engaged in problem-solving activities to identify areas for process improvement.
  • Adapted quickly to new tasks and responsibilities, demonstrating flexibility in dynamic environments.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Selling memberships and making everyone feel welcomed
  • Lead the club during large meetings with corporate teams

Hostess

Lupe Tortilla
08.2021 - 09.2022
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed waitlist effectively, optimizing table turnover and guest flow.
  • Assisted in training new host staff on procedures and customer service standards.
  • Communicated special requests to kitchen and serving staff for seamless service.
  • Maintained cleanliness of entrance and waiting area to enhance overall guest experience.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Life Guard

Splash Shack
08.2020 - 09.2021
  • Monitored pool areas to ensure guest safety and compliance with regulations.
  • Administered first aid and CPR in emergency situations, ensuring prompt care.
  • Conducted regular safety drills to enhance team readiness and response times.
  • Maintained cleanliness of pool facilities, promoting a safe environment for guests.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.

Cashier

Raising Cane's Restaurants
10.2019 - 04.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
  • Collaborated with team members to achieve daily sales goals and improve service quality.
  • Trained new cashiers on procedures, policies, and customer interaction best practices.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Rouse High School
Leander, TX
05.2022

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff training
  • Staff management
  • Inventory management
  • Customer relationship management
  • Goal setting
  • Maintaining compliance
  • Client relationships
  • Schedule management
  • Performance management

Certification

CPR certification

Timeline

Operations Manager

Fitness Connection 247 Healthclub
07.2022 - 06.2025

Hostess

Lupe Tortilla
08.2021 - 09.2022

Life Guard

Splash Shack
08.2020 - 09.2021

Cashier

Raising Cane's Restaurants
10.2019 - 04.2020

High School Diploma -

Rouse High School

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Kennedy Russell