Kennedy Scalia

Theater Crew Member

Cinemark

05.2023 - Current

Helped maintain a positive work environment through clear communication, teamwork, and conflict resolution when necessary among crew members.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
Stocked and organized concession supplies to provide customers with food and beverage options.
Checked IDs for age-restricted shows in compliance with regulations.
Provided exceptional customer service to promote positive movie-going experience.
Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Handled emergency situations to maintain safety of staff and customers.
Consistently met or exceeded performance expectations as outlined by management through dedication to providing excellent service and contributing to overall team success within the theater setting.
Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
Provided assistance to guests with special needs and helped with seat accommodations.
Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.