Kennedy Schumacher
Renton,WA
Summary
Client-focused accessibility professional with more than 6 years of experience at Northwest Center, including 4 years building trusted relationships and delivering individualized accessibility support to senior-level corporate clients. Skilled at identifying and removing accessibility barriers, anticipating client needs, coordinating complex services, resolving concerns, and collaborating across teams to create inclusive and successful client experiences. Ready to bring extensive organizational knowledge, strong relationship-management skills, and a commitment to accessibility and service excellence to the Client Success Manager role.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Accessibility Partner
Northwest Center
Renton, Washington
07.2022 - Current
- Reviewed client needs ahead of time, identified barriers, and applied solutions that improved productivity, independence, and client experience.
- Supported long-term needs of a senior corporate client for 4 years by delivering tailored accessibility solutions and ongoing client support.
- Worked with Northwest Center leadership, Microsoft team members, and accessibility partners to align support, address concerns, and keep service delivery consistent.
- Adjusted accessibility support for multiple clients by learning individual preferences and ensuring reliable service across diverse needs and environments.
- Created, edited, and remediated accessible PowerPoint presentations, Word documents, PDFs, and other business materials using accessibility standards and best practices.
- Troubleshot technology and accessibility challenges, coordinated with teams, and ensured successful resolutions that enhanced client satisfaction.
- Planned and managed 7 business trips covering transportation, accommodations, schedules, accessibility needs, and on-site support for smooth client travel.
Corporate Receptionist
Northwest Center
Seattle, Washington
05.2020 - 07.2022
- Provided professional and welcoming service as the first point of contact for Amazon employees, visitors, candidates, and vendors in a fast-paced corporate environment.
- Managed daily front-desk operations, including visitor registration, badge coordination, phone and email communications, and general workplace inquiries.
- Responded to inquiries and service concerns with professionalism, providing timely solutions or connecting individuals with the appropriate department to enhance service quality.
- Coordinated meeting-room logistics, workplace requests, and deliveries while managing multiple priorities and time-sensitive tasks to ensure effective operations.
- Communicated key information across teams to facilitate smooth daily operations and ensure a consistent experience for employees and visitors.
- Built positive working relationships with Amazon employees, Northwest Center leadership, security teams, facilities personnel, and other workplace partners.
- Handled confidential and sensitive information with discretion while following company security policies and established procedures.
- Demonstrated reliability, adaptability, and sound judgment, contributing to the strong performance that led to an advancement as an Accessibility Partner role.
Cashier Team Lead
Mercedes-Bens of Tacoma
Fife, Washington
10.2016 - 05.2020
- Processed customer payments through dealership POS and receipt systems.
- Resolved billing questions for service and parts customers.
- Trained new cashiers on Mercedes-Benz of Tacoma payment procedures.
- Coordinated daily shift coverage with service and parts teams.
- Supported customers with clear, professional checkout assistance.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
Skills
- Document accessibility
- Accessibility standards
- Document remediation
- Technology troubleshooting
- Client support
- Customer relationship management
- Accessibility services
Certification
- Project Management Certificate
Timeline
Accessibility Partner
Northwest Center
07.2022 - Current
Corporate Receptionist
Northwest Center
05.2020 - 07.2022
Cashier Team Lead
Mercedes-Bens of Tacoma
10.2016 - 05.2020