Kennedy Smith

Dynamic legal professional with extensive experience at Alameda County Superior Court, excelling in problem-solving and team leadership. Proven track record in efficiently managing courtroom operations and resolving complex case issues. Proficient in legal terminology and committed to delivering exceptional customer service while training and supporting staff to enhance overall performance.

Utilizes knowledge of daily courtroom, office, and legal documents processing in order to resolve cases based on court policies and procedures, laws, regulations, and ordinances, Intercepts and resolves all counter case issues prior to elevating to the supervisor, Evaluates all potential problem cases discovered at the counter to seek a resolution, Handles customer complaints at level 1 prior to elevating to a supervisor, Interprets correspondence and queues to the Commissioners work queue using the appropriate motions, Ensures that the traffic window is staffed at capacity, Creates counter clerk break and lunch schedule, Creates counter clerk break/lunch coverage schedule, Acts as the 'go to' person for counter staff when case issues arise, Works in the courtroom as a courtroom clerk and input clerk to record court proceedings efficiently, Completes official Court Minutes accurately, Trains new staff in areas of expertise in the courtroom and on specific office procedures, Handled all cash and credit card transactions and balanced after each shift, Superb ability to communicate effectively, both verbally and in writing, Proficient in resolving customer service-related issues, Extensive experience in effectively communicating with judicial officers, supervisors, and court staff, Ability to communicate effectively with all levels of staff for the purpose of completing daily tasks, Experience in resolving customer disputes, In depth knowledge of multiple software and application systems, including TCMS, Microsoft Word and Excel, Monitors and processes all correspondence for the traffic department and sends to corresponding Commissioner for ruling, Provides daily operational support including responding to emails, calls, data entry, and answering phones, Primary point of contact for all Traffic Judicial Officer correspondence, Maintains and updates procedural documents as identified by supervisor, Maintains all traffic files according to court filing procedures, Retrieves court documents as requested by courtroom or judicial staff in a timely manner, Proficient in legal terminology