Self-starting, enthusiastic individual, seeking a position in an industry that will create great working relationships with customers by providing quality customer service.
Hi, I’m
Kennedy Stokes
Katy,TX.
Summary
Overview
14
years of professional experience
Work History
HEB| ESTORE
PERSONAL SHOPPER - SUPERVISOR
06.2022 - Current
Job overview
- Utilization of a digital tool to retrieve and review customer orders in a fast-paced work environment which requires detailed work and precision
- Effectively communicate order changes/adjustments to customer
- Proactively reduce inventory shrinkage through careful organizing and tracking of product
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Created attractive displays to attract more customers and increase sales.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Generated advertising brochure for vendor use.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
TARGET
TEAM MEMBER-TEAM LEAD
08.2020 - 03.2022
Job overview
- Designated to complete planograms and merchandising projects which involved new and innovative floor plans, that attracted customers and increased sales
- Provided fast, efficient, and accurate service by preparing, packing, and sorting items for in-store pick- up, drive-up, and ship-to-home orders utilizing Zebra Barcode Scanner
- Facilitated retail sales of electronics, cellular phones, and in-store wireless services by suggesting products/services
- Increased sales by strategically upselling products and services while simultaneously improving the customers’ shopping experience
- Trained and coached new hires in OPUs, product knowledge, inventory reconciliation, and merchandising
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Generated and maintained accurate production records.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Operated finishing tool to prepare products for inspections and packaging.
- Adjusted equipment to meet different productivity levels.
- Developed and implemented process improvement strategies.
- Investigated and resolved production issues.
- Installed, adjusted and repaired automated machines and robots.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated various machines used in production processes.
- Managed inventory of parts and components.
- Led production meetings to provide reports to management.
- Facilitated collaboration between production and other departments.
WHATABURGER
CREW MEMBER-TEAM LEAD
08.2019 - 08.2020
Job overview
- Effectively operated drive-thru services including taking orders, handling payment, and food delivery
- Maintained cleanliness of store interior and supplies to ensure health code protocols, and prepared food above the standard of food safety regulations
- Trained new crew members on proficiency, work ethics, and time management in a high-paced restaurant establishment to cultivate lasting customer relationships
- Conducted weekly inventory maintenance to assess purchasing requirements resulting in fulfillment of stock needs
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
KROGER
TEAM MEMBER
06.2019 - 08.2019
Job overview
- Assisted customers with bagging groceries as efficiently and quickly as possible
- Provided carry-out assistance to customers by loading groceries into vehicles
- Promptly retrieved and arranged carts in an organized manner for patron use while monitoring the cleanliness and safety of assigned work area
- Efficiently performed a variety of janitorial services such as sanitizing carts, and cleaning restrooms to ensure clean, attractive appearance of store and safe environment for customers, both inside and out
ROCKFORD CHRISTIAN ACADEMY, Rockford Christian Symphony
08.2013 - 02.2016
Job overview
- Trombone
- Awarded Outstanding Kindness 6th grade
- Core Qualifications
- Computer proficiency
- Critical thinking
- Leadership
- Product advertising
- Public speaking
- Experience
JR. USHER & WELCOME COMMITTEE, PILGRIM BAPTIST CHURCH
01.2010 - 12.2015
Job overview
- Directed churchgoers to their seats/assisted those with special needs
- Kept order at the entrance of the sanctuary
- Delivered welcome speech to visitors which described the vision/mission of the church
Education
CINCO RANCH H.S
Diploma
University Overview
CINCO RANCH, Cinco Ranch Jr
H.S
University Overview
JR. H.S, . Band-Trombone
Skills
- Safety Rules
- Personalized Support
- End Cap Placement
- Guest Experiences
- Product Knowledge
- Performance Goals
- Verbal and Written Communication
- Phone Systems
- Completing Purchases
- Guest Satisfaction
- Serve Customers
- Rewards Programs
- Proper Staffing
- Monitor Security
- Customer Relations
- Personal Shopping
- Customer Seating
- Food Handling Standards
- Cash Counting
- Cash Register Systems
- Customer Presentations
- Effective Multitasking
- Bagging Items
- Visual Displays
- Portion Control
- Accurate Money Handling
- Personal Interviews
- Inventory Management Systems
- Team Goals
- Shopping Management
- Payment Processing
- Safety Rules
- POS Inventory System Operation
- Restock Shelves
- Credit and Debt Card Processing
- Telephone Reception
- Legal Standards
- Hygiene Standards
- Productivity Performance
- Staff Assignments
- Loyalty Programs
- Station Preparation
- Safe Equipment Handling
- Rewards Tracking
Timeline
PERSONAL SHOPPER - SUPERVISOR
HEB| ESTORE
06.2022 - Current
TEAM MEMBER-TEAM LEAD
TARGET
08.2020 - 03.2022
CREW MEMBER-TEAM LEAD
WHATABURGER
08.2019 - 08.2020
TEAM MEMBER
KROGER
06.2019 - 08.2019
ROCKFORD CHRISTIAN ACADEMY, Rockford Christian Symphony
08.2013 - 02.2016
JR. USHER & WELCOME COMMITTEE, PILGRIM BAPTIST CHURCH
01.2010 - 12.2015
CINCO RANCH H.S
Diploma
CINCO RANCH, Cinco Ranch Jr
H.S
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