Kennedy Upshur
Smyrna
Summary
Dynamic customer service professional with extensive experience and a strong foundation in communication skills, product knowledge, and adaptability. Expertise developed through diverse roles in retail, food service, and convenience stores, providing valuable insights into customer needs and expectations. Eager to leverage this background to contribute positively to the team and enhance overall service excellence. Committed to delivering exceptional results and fostering lasting customer relationships.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
03.2025 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and operational procedures.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Implemented efficient workflow strategies to enhance speed of service during peak hours.
Customer Service Representative
McDonald’s
04.2023 - 03.2025
- Dependability: Shown advancement in the workplace and remained a reliable employee. Obtained knowledge in all areas of food service including register, lobby maintenance, grill, food assembly, and overall customer service.
- Food Safety and Hygiene: Knowledgeable in adhering to strict food safety and hygiene standards to ensure a clean and safe working environment, as well as maintaining proper handling and storage of food.
- Problem-Solving: Proficient in identifying and resolving customer complaints and issues, as well as troubleshooting operational challenges to ensure smooth and efficient operations.
- Communication: Excellent verbal and written communication skills, enabling effective interaction with customers, colleagues, and supervisors, and ensuring clear and accurate information exchange.
- Time Management: Skilled in managing multiple tasks and prioritizing responsibilities to ensure timely and efficient service, while maintaining a high level of quality and accuracy.
- Teamwork: Experienced in working collaboratively with a diverse team, fostering a positive and supportive work environment, and effectively communicating and coordinating tasks to achieve common goals.
- Cash Handling: Proficient in handling cash transactions accurately and efficiently, including processing payments, providing change, and reconciling cash drawers.
- 40hrs worked/week
Customer Service Associate
Wawa
08.2019 - 01.2023
- Food Safety and Hygiene: Maintained cleanliness and organization amongst busy areas of establishment, effectively answered any questions asked by customers, and accurately completed transactions in a timely manner.
- Tech Oriented: Proficiency in using technology and computer systems to process transactions, manage inventory, and perform other tasks.
- Product Knowledge: Knowledge of Wawa's products, services, and policies to provide accurate information to customers and resolve issues effectively.
- Dependable: Ability to work independently as well as part of a team to achieve common goals and objectives.
- Adaptability: Flexibility to work varied shifts and weekends to meet business needs and customer demand.
- 40hrs worked/week
Front End Cashier
Walmart
10.2018 - 06.2019
- Cash Handling: Proficient in accurately counting cash, making change, and processing transactions quickly and efficiently. Skilled in operating cash registers, handling credit and debit card payments, and resolving any discrepancies or errors.
- Attention to Detail: Highly attentive to detail, ensuring accuracy when scanning and bagging items, applying discounts or promotions, and verifying prices. Diligent in maintaining the integrity of cash transactions and preventing any potential errors.
- Customer Service: Strong ability to provide exceptional customer service by greeting and assisting customers in a friendly and professional manner. Able to handle customer inquiries, address concerns, and ensure a positive shopping experience for all patrons.
- Multitasking: Able to handle multiple tasks simultaneously in a fast-paced environment. Skilled in prioritizing duties, such as scanning items, processing payments, bagging purchases, and handling customer inquiries, while maintaining efficiency and accuracy.
- Adaptability: Flexible and adaptable to changing situations and demands in the retail environment. Capable of quickly learning new procedures, adapting to new technologies, and adjusting to different customer preferences.
- 40hrs worked/week
Education
No Degree - Liberal Studies
Delaware State University
Dover, DE05-2026
Skills
- Clear, effective communication skills
- Initiative and management skills
- Problem-solving abilities
- Proficient in the use of application software such as MS Office suite
- Proficient in the use of Windows and IOS operating systems
- Team leadership and collaboration
CORE COMPETENCIES
- Leadership
- Strategy and Execution
- Operations Planning
- SOP Development
- Continuous Improvement
- Strategic Communication
- Detailed oriented
- Team Driven
- Adaptable
Timeline
Barista
Starbucks
03.2025 - Current
Customer Service Representative
McDonald’s
04.2023 - 03.2025
Customer Service Associate
Wawa
08.2019 - 01.2023
Front End Cashier
Walmart
10.2018 - 06.2019
No Degree - Liberal Studies
Delaware State University