Christy Smith Urban
Powhatan,VA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experienced with relationship management in healthcare settings, ensuring seamless communication between providers and facilities. Utilizes strategic planning to enhance referral processes and patient care. Track record of effective stakeholder engagement and collaboration.
Overview
19
19
years of professional experience
Work History
Physician Liaison
Children's National
03.2024 - Current
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Documented all correspondence with practitioners' office staff and kept accurate records using Salesforce.
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Provided details on building referrals and managed relationships with physicians.
- Collaborated with marketing teams to develop targeted materials promoting services offered by the practice or hospital.
Sales Representative
Thibaut Design
02.2022 - Current
- Managed customer accounts to secure customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Experience Designer
Beckon Home
11.2019 - 12.2022
- Presented design work to clients and internal stakeholders to share and challenge ideas
- Selected finishes, colors, and products to complete residential customer projects
- Created fresh interior designs based on current research and customer specifications
- Satisfied customers consistently with on-time, high-quality design work
- Managed on-site installations with organized approach and good time management abilities
- Managed Sales Floor and special orders
- Additional Duties included the opening and closing processes of the store
- Making sure the store was staffed appropriately by completing employee schedules.
Design Consultant
Williams and Sherrill
10.2017 - 10.2019
- Worked closely with Creative Director to implement design specifications and special orders
- Maintained inventory
- Coordinated transition from designs to production phases for special order work
- Managed on-site installations with organized approach and good time management abilities
- Worked with customers to select finishes, colors, and products to complete residential projects.
Clinical Intake Coordinator
James River Home Health
04.2015 - 10.2017
- Protected patient data with secure records management system
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Coordinated effective interdepartmental collaboration through open communication between medical staff
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Requested releases of information to gather client histories from other organizations or previous providers
- Entered basic biographic and contact information into [Software]
- Responded to urgent referral requests and processed paperwork to facilitate timely transfers
- Maintained ongoing clinical contact with clients, pending assignment to primary clinician
- Utilized tracking processes to monitor timeline of intake response and case assignment
- Forwarded client data to appropriate program personnel for appointment scheduling
- Answered incoming calls and met with potential clients while maintaining confidentiality
- Compiled medical reports covering specific patient or general office data
- Coordinated patient admissions through proactive communication with hospital personnel
- Managed registration desk by answering telephones and greeting incoming patients
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Completed insurance claim forms or other required paperwork
- Updated patient medical records with direct intake information and transcribed practitioner messages.
Assistant Interior Decorator
Williams and Sherrill
03.2006 - 04.2015
- Helped clients maximize space, layout and use with strategic advice
- Created looks by integrating client preferences with current fashion trends
- Produced cost-effective and attractive designs for residential clients based on client preferences
- Selected finishes, colors, and products to complete residential projects
- Planned projects based on owners desires, budgets, and requirements
- Coordinated smooth installations by working closely with delivery teams.
Education
Bachelor of Arts - Home Fashion/ Fashion Merchandising
Virginia Commonwealth University
Richmond, VA05.2002
Skills
- Client relations
- Time management
- Referral source identification
- Written communication
- Teamwork and collaboration
- Inside and Outside Sales
- Attention to detail
- Problem-solving abilities
- Multitasking
- Product and Service Knowledge
- Prospecting Skills
- CRM proficiency
- Proficiency in Salesforce
- Relationship building
- Effective written and verbal communication
- Performance tracking
- Process improvements
- Competitor analysis
- Strategic methods
- Community outreach techniques
Timeline
Physician Liaison
Children's National
03.2024 - Current
Sales Representative
Thibaut Design
02.2022 - Current
Experience Designer
Beckon Home
11.2019 - 12.2022
Design Consultant
Williams and Sherrill
10.2017 - 10.2019
Clinical Intake Coordinator
James River Home Health
04.2015 - 10.2017
Assistant Interior Decorator
Williams and Sherrill
03.2006 - 04.2015
Bachelor of Arts - Home Fashion/ Fashion Merchandising
Virginia Commonwealth University
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