Kennedy Wallace
Randallstown,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Due to an upbringing working in a barbershop i understand the importance of excellent customer service, working swiftly and effectively and managing to keep a clean working environment. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Freelance Photographer
Self Employed Web
04.2019 - Current
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Photographed special events, parties and portraits.
- Set up precise photographic measurements and control equipment.
IT Support Specialist
Morgan State University Work Study Program
01.2022 - 05.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Provided IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Delivered onsite technical support for multiple employees.
- Prepared new computers according to internal policies on standardized software and security deployments.
- Diagnosed and troubleshot hardware, software and network issues.
Line Cook
Chili's Restaurant
03.2021 - 08.2021
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Created nutritious, visually appealing, innovative and properly prepared and flavored food.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Sales Associate
TJ Maxx, TJX Companies
09.2020 - 03.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Tech Crew
New town high school
12.2018 - 06.2021
- Trained student assistants and volunteers to operate theatrical equipment and tools.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Checked completed work for quality and accuracy.
- Transported and installed equipment for weddings, concerts and other live events.
- Placed microphones in specific locations to maximize audio quality.
- Controlled lights, sound and A/V equipment during live productions.
- Assessed AV equipment, performing minor repairs to promote continued functionality.
- Collaborated with production staff to deliver exceptional performances.
- Identified, diagnosed and resolved problems with media systems.
Education
Bachelor of Science - Computer Science
Morgan State University
Baltimore, MD06.2025
High School Diploma -
New Town High School
Owings Mills, MD06.2021
Skills
- Proactive approach to problem solving
- Calm under pressure
- Flexible creative approach
- Critical thinker
- Client Relations
- Kitchen Operations
- Food Safety
- Quality Control
- Customer Service
- Inventory Control
- Upselling
Timeline
IT Support Specialist
Morgan State University Work Study Program
01.2022 - 05.2022
Line Cook
Chili's Restaurant
03.2021 - 08.2021
Sales Associate
TJ Maxx, TJX Companies
09.2020 - 03.2021
Freelance Photographer
Self Employed Web
04.2019 - Current
Tech Crew
New town high school
12.2018 - 06.2021
Bachelor of Science - Computer Science
Morgan State University
High School Diploma -
New Town High School
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