KENNEDY WASH
Chicago,IL
Summary
Trustworthy and customer-focused professional with over 6 years of experience in client service, financial transaction handling, and relationship building across healthcare, hospitality, retail, and education sectors. Skilled in cash management, conflict resolution, and consultative service approaches. Currently pursuing a Bachelor of Science in Social Work, bringing strong communication, organizational, and critical thinking skills to help individuals meet their financial needs. Committed to delivering outstanding customer experiences and supporting client financial wellness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Care Professional
TLC Family Care
01.2023 - Current
- Delivered in-home senior care services, ensuring client safety and well-being through personalized support.
- Managed client financial activities including cash handling, digital transactions (Cash App, Zelle), vendor payments, and direct bank deposits.
- Handled up to $2,000 in client financial transactions weekly with 100% accuracy and accountability.
- Built trust-based relationships with clients and families through clear communication and ethical financial stewardship.
Front Desk Receptionist
Thompson Hotel
01.2022 - 01.2023
- Processed guest check-ins, deposits, billing, and financial transactions averaging $10,000+ daily.
- Resolved client issues quickly, maintaining a 95% guest satisfaction rating based on feedback surveys.
- Balanced cash drawers and generated daily financial reports with zero discrepancies.
Fine Dining Server
Westin Hotel
01.2021 - 01.2022
- Delivered expert food and wine recommendations while managing large transactions during peak dining hours.
- Accurately processed cash, credit, and gift card transactions, maintaining balanced registers each shift.
- Recognized for achieving highest tips among peers and driving positive guest experience scores.
Childcare Teacher
Blessed Beginnings Preschool and Kindergarten
01.2021
- Led educational activities fostering children's cognitive and social development.
- Communicated effectively with parents and guardians regarding child progress and behavioral updates.
- Maintained compliance with safety and wellness protocols for children and staff.
Production Associate
Walmart
01.2018 - 01.2020
- Managed cash register operations, processed customer transactions, and maintained daily financial reporting.
- Stocked and maintained deli inventory following strict food safety and quality standards.
- Delivered consistent customer satisfaction by meeting daily operational goals.
Brand Associate
Charlotte Russe
01.2015 - 01.2017
- Operated cash register, processed returns and sales transactions, and assisted in loss prevention efforts.
- Provided personalized styling assistance, contributing to increased upsell rates and store sales.
- Helped maintain an organized and customer-friendly retail environment.
Education
Bachelor of Science - Social Work
Jackson State University
Jackson, MS01.2026
High School Diploma - undefined
Morgan Park High School
Chicago, IL01.2015
Skills
- Customer Relationship Management
- Consultative Sales Approach
- Financial Transaction Handling
- Microsoft Office Suite (Word, Excel, Outlook)
- Team Collaboration & Communication
- Problem Solving & Decision Making
- Ethical and Professional Conduct
- Credit and Risk Awareness (Developing)
Certification
Eligible and willing to complete S.A.F.E. Act registration (NMLS) for banking compliance
Timeline
Home Health Care Professional
TLC Family Care
01.2023 - Current
Front Desk Receptionist
Thompson Hotel
01.2022 - 01.2023
Fine Dining Server
Westin Hotel
01.2021 - 01.2022
Childcare Teacher
Blessed Beginnings Preschool and Kindergarten
01.2021
Production Associate
Walmart
01.2018 - 01.2020
Brand Associate
Charlotte Russe
01.2015 - 01.2017
Bachelor of Science - Social Work
Jackson State University
High School Diploma - undefined
Morgan Park High School
Similar Profiles
JANEL VELEZJANEL VELEZ
Elder Care at TLC Family CareElder Care at TLC Family Care
Bharti Devi SinghBharti Devi Singh
Placement Trainee at TLC Sunlight Aged CarePlacement Trainee at TLC Sunlight Aged Care
Tara Kunwar KarkiTara Kunwar Karki
Personal Care Worker ( Placement) at TLC Marina Residential Aged CarePersonal Care Worker ( Placement) at TLC Marina Residential Aged Care
Tsvetelin PenevTsvetelin Penev
Back Server at The Peninsula HotelBack Server at The Peninsula Hotel
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine