Kennedy Watkins
Minneapolis,MN
Summary
Driven Retail Manager with more 2 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Clinical Retail Manager
Armark
11.2023 - Current
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Collecting financial monthly reports.
- Helping with new registered patients diets.
Retail Supervisor
North Memorial Health Hospital
06.2023 - 11.2023
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Food & Nutrition Supervisor
North Memorial Health Hospital
04.2022 - 06.2023
- Improved food quality by implementing strict quality control measures and regular inspections.
- Enhanced customer satisfaction by ensuring timely meal preparation and delivery.
- Developed nutritious meal plans for diverse clientele, adhering to dietary restrictions and preferences.
- Managed food inventory efficiently, reducing waste and maintaining optimal stock levels.
- Led a team of kitchen staff to achieve efficient workflow and maintain high standards of cleanliness.
- Handled customer complaints professionally, resolving issues promptly to ensure continued satisfaction.
- Coordinated catering services for special events held at the facility or offsite locations as needed.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
Document Specialist
Wells Fargo
05.2021 - 04.2022
- Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
- Streamlined workflow processes by collaborating with team members on effective document management strategies.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
- Assisted in the development of training materials for new hires, promoting consistency and efficiency across the Document Specialist team.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Hospitality Specialist Lead
Faegre Drinker Biddle
02.2018 - 05.2020
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Managed reservations, confirming accurate bookings and ensuring seamless guest arrival experiences.
Education
High School Diploma -
Hopkins High School
Hopkins, MI06.2014
Skills
- Deposit Preparation
- Loss Prevention
- Customer Service
- Operations Management
- Inventory Control
- Staff Management
- Employee Scheduling
- Team Training
- Store Operations
- Budget Planning
- Team Leadership
- Inventory Management
- Customer Service Excellence
Languages
English
Full Professional
Timeline
Clinical Retail Manager
Armark
11.2023 - Current
Retail Supervisor
North Memorial Health Hospital
06.2023 - 11.2023
Food & Nutrition Supervisor
North Memorial Health Hospital
04.2022 - 06.2023
Document Specialist
Wells Fargo
05.2021 - 04.2022
Hospitality Specialist Lead
Faegre Drinker Biddle
02.2018 - 05.2020
High School Diploma -
Hopkins High School
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