Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kennedy Williams

Farmington Hills,MI

Summary

Hardworking professional with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs, and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cafe Worker

Toca
Wixom, MI
01.2024 - Current
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Cleaned tables in the dining area before and after customer seating.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Adhered to health and safety regulations when handling food items.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.

Camp Counselor

Franklin Athletic Club
Southfield, MI
03.2022 - 08.2024
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Conducted pre-camp orientation sessions for new campers and parents.
  • Assisted in developing weekly lesson plans for various age groups.

Head Hostess

Paradise Park
Novi, MI
05.2021 - 10.2023
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Provided excellent customer service to ensure guest satisfaction.
  • Maintained accurate records of reservations and wait times.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.

Education

High School Diploma -

Farmington High School
Farmington, MI
06-2024

BBA - Marketing Communications

Northwood University
Midland, MI

Skills

Teamwork and Collaboration Quality Assurance POS Systems Order Processing Issue Resolution Attention to Detail Flexible Schedule Inventory Oversight Time Management Upselling techniques Customer Service Safety Monitoring Order entry Food safety knowledge Sales and Marketing Preparing and Packaging Orders Product Knowledge Punctual and Reliable Product Promotion

Accomplishments

  • Achievement of Marketing Excellence
  • Outstanding C.T.E student of Oakland County

Certification

  • Excel Certified
  • Microsoft Word Certified
  • Power Point Certified
  • National Retail and Customer Service Certified

References

References available upon request.

Timeline

Cafe Worker

Toca
01.2024 - Current

Camp Counselor

Franklin Athletic Club
03.2022 - 08.2024

Head Hostess

Paradise Park
05.2021 - 10.2023

High School Diploma -

Farmington High School

BBA - Marketing Communications

Northwood University

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Kennedy Williams