KENNEDY WINDHAM
Huntsville,AL
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
2
2
years of professional experience
Work History
Patient Registration Receptionist
UAB Department of Psychiatry
06.2025 - Current
- Managed high call volume while maintaining courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Organized paperwork flow within department, reducing clutter and increasing efficiency in file management systems.
- Conducted follow-up calls on outstanding invoices; facilitated prompt payment collection from responsible parties.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Facilitated communication between patients, providers, and insurance companies, resolving issues promptly and professionally.
- Drafts and types correspondence letters for patients.
- Assisting providers by obtaining and recording patients vital signs.
- Processing prior authorizations for medications.
- Implemented new office procedures to streamline new patient referrals, resulting in shorter wait times for patients.
Shift Manager
Yo Chef Surf & Turf Steakhouse
08.2023 - 07.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Cross trained multiple positions including assembling hookahs, bartender, and to-go orders.
Medical Receptionist
Sparks & Favor
07.2024 - 06.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Prepared and processed patient referrals and transfer requests.
- Faxed updated medical records for transferring patients.
Education
Some College (No Degree) - Animal Bio-Health Science
Alabama A&M University
Normal, ALundefined
Restoration Academy
Fairfield, ALSkills
- Proficient in customer support
- Strong organizational abilities
- Efficient knowledge retention
- Skilled in software usage
- Medical terminology
- HIPAA compliance
- Appointment scheduling
- Telephone etiquette
- Front desk operations
Timeline
Patient Registration Receptionist
UAB Department of Psychiatry
06.2025 - Current
Medical Receptionist
Sparks & Favor
07.2024 - 06.2025
Shift Manager
Yo Chef Surf & Turf Steakhouse
08.2023 - 07.2025
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Restoration Academy
Some College (No Degree) - Animal Bio-Health Science
Alabama A&M University