Summary
Overview
Work History
Education
Skills
Timeline
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KENNEDY WORYI

LEYTONSTONE,UNITED KINGDOM

Summary

Dynamic Client Relationship Manager with more than 20 years' experience in Client/Guest Management service roles. Driving top-quality client/customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Warehouse Operator

Sainsbury
10.2023 - Current
  • Understood warehouse product placement, enabling efficient picking and packing services.
  • Consistently complied with workplace health and safety measures to minimized operational risk.
  • Picked orders to meet productivity targets.
  • Stayed within health and safety standards by closely monitoring surroundings during tasks and wearing PPE.
  • Conducted thorough risk assessments before operating machinery or transporting supplies.

MANAGER

CHIMERE CHAMBERS
10.2007 - 06.2023
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Managed team by offering support and constructive feedback to improve skills and maximise potential.
  • Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
  • Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
  • Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
  • Encouraged staff to learn and develop new skills to meet individual and team goals.
  • Coordinated smooth onboarding for new staff with related training and documentation.
  • Taught employees how to best serve customers and enforced standards to build brand loyalty.
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
  • Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
  • Achieved management objectives, consistently hitting deadlines and performance targets.
  • Listened to team members' feedback and proactively addressed concerns.

Legal Practitioner

FATAI AREMU OSO (SAN) & CO
06.2004 - 07.2006
  • Drafted legal documents, letters and contracts tailored to client's needs, ensuring complete accuracy.
  • Specialised in commercial real estate transactions and litigation.
  • Reviewed documents for class action suits.
  • Provided first-class legal advice to clients for optimum outcomes.
  • Conducted legal research to determine how facts of cases interacted with current laws.
  • Arranged initial meetings with potential clients to establish suitability.
  • Maintained firm's legal resources to build comprehensive set of first-class know-how materials accessible to all firm lawyers.
  • Developed and maintained excellent client and commercial contact relationships to maintain and expand firm's client base.
  • Acted as legal advisor to client organisations in contract, procurement and other corporate matters to enforce compliance with statutory duties.
  • Engaged in negotiations with opposing parties, representing clients professionally.

Client Relationship Manager

S.C. DIKE & CO. OMUORDU CHAMBERS
02.2002 - 05.2004
  • Improved overall client satisfaction by consistently exceeding expectations in all aspects of services.
  • Provided exceptional client/customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Offered friendly and efficient service to clients, handled challenging situations with ease.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Addressed clients inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.

Education

B.L - LAW

Nigerian Law School
2002

Bachelor of Laws (LLB) - LAW

Rivers State University
2000

Skills

  • Excellent communication skills
  • Contract development and management
  • Business strategy
  • Team leadership
  • Microsoft Office Suite expertise
  • Budgetary governance
  • Financial reporting
  • Team coaching
  • Staff mentoring
  • Customer-facing leadership
  • Issue and conflict resolution
  • Staff recruitment
  • Outstanding customer service
  • Client account management
  • General office administration
  • Customer Engagement
  • Problem-solving aptitude
  • Workforce Management
  • Effective negotiation
  • Conflict resolution skills
  • Relationship building and management
  • Schedule Management
  • Client Retention Strategies
  • Presentation Development
  • Client satisfaction-driven
  • Customer Relations
  • Customer Service
  • Organizational Skills
  • Attention to Detail

Timeline

Warehouse Operator

Sainsbury
10.2023 - Current

MANAGER

CHIMERE CHAMBERS
10.2007 - 06.2023

Legal Practitioner

FATAI AREMU OSO (SAN) & CO
06.2004 - 07.2006

Client Relationship Manager

S.C. DIKE & CO. OMUORDU CHAMBERS
02.2002 - 05.2004

B.L - LAW

Nigerian Law School

Bachelor of Laws (LLB) - LAW

Rivers State University

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KENNEDY WORYI