Kennedy Ynclan
Spokane Valley,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Buckle, Inc. - Retail
01.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Lead
Target
01.2019 - 12.2020
- Team Lead who ensured customer service compliance, consistently perform closing routines, in partnership with Team Leaders, to deliver a clean and organized store at the end of the day
- Recognized as team lead leader who trains and mentors new employees on internal processes, customer relations, and ethics compliance
- Work across all departments (including visual merchandising, online order fulfillment, and customer service) to ensure sales floor is full, zoned and in stock for guests
- Trained new team members in tasks having to do with guest service, efficiency when on the floor, and being flexible and understanding when a challenging situation arises
- Winner of #1 Customer Service Representative 2021.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
Logistics Team Lead
Amazon
12.2017 - 12.2019
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Reduced order processing time with the introduction of a new picking and packing system.
- Optimized warehouse layout to improve overall workflow efficiency and productivity.
- Enhanced team communication, resulting in improved collaboration and faster problem resolution.
- Managed daily shipping schedules, prioritizing tasks for timely order fulfillment and customer satisfaction.
- Oversaw inventory control processes, maintaining accurate stock levels and minimizing product loss or damage.
Customer Service Representative/Cashier
The Home Depot Inc
01.2015 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
06.2012
Skills
- Interpersonal communication, call handling, data entry, organization filing, and decision-making and delegation; problem-solving and conflict resolution, customer service, leadership
- Product and Service Knowledge
- Customer Relations
- Documentation and Reporting
- Money Handling
Proficiency
Proficient with Microsoft Suite. Management Tracking & Reporting (MTR)
References
- Carrie Martin-Haley, Owner, Summit Sustainable Goods, (720) 320-4237, Colleague
- Jesse Graff, Freight Team Lead, The Home Depot, (720) 474-5736, Former Lead
- Tara Nolan, Administration, Valente Chiropractic, (509) 467-7991, Colleague
Timeline
Assistant Manager
The Buckle, Inc. - Retail
01.2021 - Current
Team Lead
Target
01.2019 - 12.2020
Logistics Team Lead
Amazon
12.2017 - 12.2019
Customer Service Representative/Cashier
The Home Depot Inc
01.2015 - 12.2017
High School Diploma -
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