Kennedy Zephania
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Customer Service Connectivity Expert
AT&T
04.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Meeting sales goals within assigned time manner.
Customer Support & Ground Handling
GAT & United Airlines
11.2022 - 09.2023
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Printed itineraries and tickets for passengers each day.
- Greeted passengers and provided information about departure and arrival times.
Field Sales Representative
Asurion
02.2022 - 06.2022
- Provided product demonstrations to introduce new products to the marketplace.
- Resolved escalated customer service issues in a timely manner.
- Monitored customer feedback to ensure high levels of satisfaction.
- Troubleshot customer inquiries related to software and hardware issues.
- Supported customers with online billing, access and account issues.
- Activate new customer devices and initial set up.
Retail Merchandiser
Belk
08.2021 - 02.2022
- Assisted customers with product selection and inquiries.
- Maintained cleanliness of sales floor and stockroom areas.
- Stocked shelves, racks, cases, bins and tables with merchandise.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Education
Some College (No Degree) - Physics(QM)
Brilliant
Christiansburg High School
Christiansburg, VA01-2020
Skills
- Critical Thinking
- Customer service excellence
- Complaint Handling
- Microsoft Windows and Office
- Problem-solving aptitude
- Communication and coordination
- Goal Setting
- Self Motivation
- Teamwork and Collaboration
- Multitasking
- Payment Processing
- Sales Development
- Meeting deadlines
Accomplishments
- Certificate of Distinction 2019
- Ground & Aerial completion Shenandoah Skydiving
Languages
French
Limited
Affiliations
- I prefer staying active playing soccer and to art or playing Instruments helps me get creative get a bigger perception and being open minded.
Education and Training
true,other,Some College (no Degree),other,Christiansburg, VA
Timeline
Customer Service Connectivity Expert
AT&T
04.2024 - Current
Customer Support & Ground Handling
GAT & United Airlines
11.2022 - 09.2023
Field Sales Representative
Asurion
02.2022 - 06.2022
Retail Merchandiser
Belk
08.2021 - 02.2022
Christiansburg High School
Some College (No Degree) - Physics(QM)
Brilliant
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