Kennedy Zoll
Lumberton,TX
Summary
Assistant Manager at Murphy USA with a proven track record in cash handling and inventory management. Enhanced customer satisfaction through exceptional service and effective problem-solving. Recognized for boosting team morale and fostering a positive work environment, leading to improved operational efficiency and repeat business. Known for reliability, adaptability, and teamwork. Effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Murphy USA
11.2018 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Processed transactions swiftly and accurately.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Developed schedules that maximized staff productivity while meeting business demands.
- Assisted in resolving customer complaints through effective communication and problem-solving skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Lumberton High School
Lumberton, TX2015
Skills
- Money handling
- Safe/cash balancing
- Inventory management
- Customer service
- Customer relations
- Retail operations
Timeline
Assistant Manager
Murphy USA
11.2018 - Current
High School Diploma -
Lumberton High School
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