Kenneita Landry
Emeryville,CA
Summary
Proficient in Microsoft Office Suite, Type 40+ WPM and 10-Key More than a decade of experience in providing effective and efficient customer service Ability to confront stressful situations while remaining calm and composed Organized, dependable, flexible and “EAGER TO LEARN”
Committed Equal Opportunity Specialist known for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, diversity training, and conflict resolution. Excel in communication, empathy, and problem-solving, ensuring fair treatment and equal opportunities within workplaces.
Overview
10
10
years of professional experience
Work History
Equal Opportunity Specialist- (Investigator)
Department of Labor-(OFCCP)
Oakland, CA
05.2023 - 07.2024
- Conducts evaluations on cases with minimum supervision to determine if contractors' affirmative action programs contain acceptable hiring, promotion, termination, and equal pay plans
- Negotiates agreements for acceptable affirmative action programs
- Evaluates policies and practices and provides technical guidance in developing affirmative action programs
- Performs mathematical and statistical functions while evaluating cases and conducts investigations
- Performs computer functions, utilizing all available automation
- Compiles and drafts reports, letters, and memoranda
- Conducting routine evaluations and/or investigations to determine compliance with organizational policies or procedures
- Evaluating policies and practices and/or providing technical guidance for programs (i.e., applying fact-finding methods to support programs, evaluating records, conducting surveys, and/or conducting interviews, etc.)
- Performing analyses and compiling reports of data (i.e., mathematical, and statistical data) to determine impact of compliance policies and procedures
- Performed outreach activities within the community to promote awareness about Equal Opportunity Employment practices.
- Developed strategies for recruiting qualified individuals from underrepresented populations.
- Assisted in the development of equal opportunity policies, procedures and programs for the organization.
- Conducted investigations into potential discrimination complaints and grievances.
- Developed training materials related to equal opportunity policies and procedures.
- Provided guidance on legal requirements regarding anti-discrimination laws and regulations.
- Facilitated workshops aimed at educating staff on issues of diversity, equity and inclusion.
- Analyzed data to identify trends or areas of concern related to equal opportunities.
- Coordinated with stakeholders to ensure compliance with applicable federal, state and local laws and regulations governing Equal Opportunity Employment.
- Maintained records of all Equal Opportunity Employment activities in accordance with established protocols.
- Prepared reports summarizing findings from investigations into potential discrimination cases.
- Advised senior management on best practices for promoting a diverse workplace culture.
- Participated in external meetings with organizations focused on advancing equality initiatives.
- Monitored progress towards achievement of organizational goals related to diversity, equity and inclusion.
- Collaborated with Human Resources personnel to ensure consistent application of policies related to Equal Opportunity Employment across the organization.
- Reviewed job postings for language that is inclusive of all protected groups.
- Provided support to supervisors in addressing employee concerns related to discrimination or harassment claims.
- Assessed organizational climate surveys to identify areas requiring improvement or additional attention when it comes to Equal Opportunity Employment matters.
- Organized events designed to celebrate cultural differences among employees.
- Researched current trends in Equal Opportunity Employment legislation and regulations.
- Created educational materials designed to increase understanding around topics such as implicit bias, microaggressions..
- Provided guidance on how best accommodate requests for reasonable accommodations due disability or religious beliefs.
- Trained employees on equal opportunity laws and provided avenues for reporting violations.
- Improved regulatory compliance by identifying root causes for occurrences of non-compliance.
- Liaised between management and employees to deliver resolutions to problems and interpret compensation and benefits policies.
- Monitored complaint procedures to process and review complaints.
- Communicated with workers and supervisors about workplace adherence to laws, importance of statutes and ways to enhance compliance.
- Interviewed personnel involved in discrimination and equal rights complaints to collect information, outline grievances and mediate conflicts.
- Conducted surveys and evaluated findings to determine existence of systematic discrimination.
- Investigated civil and equal rights claims in workplace to identify just cases and pursue legally and personally satisfactory results.
- Kept detailed records of interviews and data to meet compliance standards and support future reviews.
- Helped workplaces determine guidelines for establishing and maintaining discrimination-free environments supportive of employees and compliant with applicable laws.
- Reviewed company contracts to meet governmental equal opportunity provisions.
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Reviewed police reports, medical records, and other documents for evidence.
- Organized and maintained files of all investigative activities.
- Utilized surveillance techniques to observe subjects in public areas.
- Gathered evidence from crime scenes including photographs, fingerprints, and physical samples.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Provided expert testimony in court concerning investigation findings.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Drafted legal documents such as search warrants, subpoenas, arrest warrants, and indictments.
- Collaborated with local law enforcement agencies on criminal investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Assessed potential threats posed by individuals under investigation based on collected information.
- Maintained contacts with informants who provided valuable leads in cases.
- Explored alternative investigative methods when traditional ones proved ineffective.
- Performed background checks on persons of interest in investigations.
- Attended training sessions to stay current on new investigative trends and technologies.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Monitored online activity of suspects using various social media platforms.
- Presented case summaries at team meetings for review purposes.
- Followed up on leads obtained through interviews or other sources.
- Researched relevant laws pertaining to active investigations.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Testified under oath in administrative hearings and criminal court cases.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Created process to capture, integrate, and maintain data supporting field information applications.
- Mitigated risk, accurately analyzing, and evaluating criminal information while processing crime scenes.
- Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports, and agendas.
- Launched undercover operations to better observe and obtain information on suspects.
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting, and aiding district attorney prosecution cases.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
- Conducted comprehensive background checks and due diligence investigations on individuals and entities to mitigate risk.
- Utilized various databases and public records to research and compile information relevant to investigations.
- Utilized advanced surveillance techniques and equipment to gather evidence and monitor subjects discreetly.
- Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
- Analyzed vast amounts of data using forensic accounting methods to uncover hidden assets and fraudulent transactions.
- Conducted undercover operations as required, adhering to legal and ethical standards to obtain information.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Negotiated with informants and leveraged human intelligence to advance investigations and achieve objectives.
- Applied knowledge of criminal law and procedures in the collection and handling of evidence to ensure admissibility in court.
- Advised corporate clients on risk management strategies and best practices to prevent future incidents of fraud or misconduct.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Developed training programs on investigative techniques and fraud prevention for internal teams and clients.
- Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
- Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.
- Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
- Conducted integrity testing and compliance audits for corporate clients to identify vulnerabilities and prevent fraud.
- Employed logic and analytical skills to solve complex problems and identify patterns indicative of criminal activity.
- Coordinated with cybersecurity teams to investigate and respond to incidents involving digital fraud and data breaches.
- Led complex investigations into financial fraud, embezzlement, and money laundering, ensuring compliance with relevant laws.
- Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
- Shortened criminal investigation lead time, executing operational protocol for criminal and non-criminal violations.
- Conducted background investigations for personnel security clearances.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Obtained and executed search and arrest warrants in full compliance with legal protections.
- Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Managed surveillance of individuals, specific properties and events.
- Testified in court cases to back up case evidence and detail timelines.
- Bagged evidence carefully and verified submission to proper department.
- Managed crime scene investigations by collecting evidence, performing fingerprinting and taking videos and photos of scenes.
- Opened investigations into issues brought up by individuals in community.
- Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
- Obtained warrants to search properties for evidence of criminal activity.
- Photographed narcotic purchase transactions to compile evidence and protect undercover investigators.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Coordinated with various federal agencies to ensure veteran's eligibility for benefits.
- Conducted outreach activities to inform veterans about available services and benefits.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Processed applications for enrollment in VA health care system.
- Prepared reports on veteran program utilization and effectiveness.
- Maintained records of all veteran service activities.
- Researched relevant laws and regulations related to veterans' benefits.
- Assisted veterans in preparing documents required for benefit claims.
- Responded to inquiries from veterans, their families, and other stakeholders regarding benefit entitlements.
- Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
- Advised veterans on how to access community resources that could provide additional support or services.
- Collaborated with local organizations to promote awareness of veteran-related programs and initiatives.
- Developed educational materials related to veteran rights and entitlements for distribution at public events or meetings.
- Organized workshops designed to educate veterans about the application process for different types of benefits or services offered by the VA or other government agencies.
- Compiled data on veteran population demographics within a specific geographic area for use in planning outreach efforts or evaluating program performance.
- Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.
- Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
- Attended conferences, seminars, meetings., related to veteran affairs topics.
- Evaluated processes used by staff members who handle claims involving military service-connected disabilities.
- Assisted veterans in preparing forms, documents and applications for benefits.
- Interviewed veterans and dependents to determine eligibility for federal and state benefits.
- Reviewed claim folders for completeness and conformity to guidelines prior to submission.
- Mentored new employees on laws, regulations, and organization policies to reduce onboarding time.
- Supported claimants in obtaining admission to outpatient treatments, pharmacy items and prosthetic equipment.
- Inspected and supervised veteran educational programs at colleges, on-the-job training sites and apprenticeship programs.
- Maintained accurate records and documented client data in company databases.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Developed and implemented fundraising approaches to raise money for cause.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Guided clients through transition to independent living within community.
- Developed appropriate treatment plans focusing on each individual's needs.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Made referrals to utilize community resources for resident's needs.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
- Gathered opinions and support from grassroots supporters to solidify group position.
- Held care conferences with residents and families to review resident health and condition.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Veteran Service Representative
Veterans Benefit Administration
Oakland, CA
12.2022 - 05.2023
- Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule
- Conducts focused 'in-process reviews' for cases to determine the accuracy of claims action taken
- Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions
- Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists
- Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization
- Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports
- Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices
- Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented
Office Automated Assistant/Investigator
Equal Employment Opportunity Commission
Oakland, CA
02.2019 - 12.2022
- Ensures that incoming correspondence and documents, whether sent via email, email or fax, are accurately identified, recorded, routed, and when applicable, associate with the proper complaint file
- Responds to inquiries from a variety of individuals including complaints, their representatives, respondents, representatives of organizations inquiring about the status of complaints or the process of filing complaints, and witnesses
- Drafts types, reviews, and routes simple and or complex correspondence, prepares, meeting minutes, maintains and updates the Director’s contact list
- Prepares PowerPoint Presentations, Excel, Spreadsheets, graphs, charts, and other electronic documents related to the affirmative employment program and investigation and compliance program
- Assists the Director with clerical and administrative tasks, including, as directed, developing and maintaining a filing system and copying and scanning documents
- Performs office automation duties using software applications such as electronic mail, desktop publishing, calendar, spreadsheet, database and or graphics in support of the Office
- Assists personnel interested in filing equal employment opportunities (EEO) complaints by explaining the process in detail and advising them of the avenues of redress
- Complies case files with appropriate number of copies, maintains complaint files, assuring completeness, proper form, timeliness, and security, and tracks deadlines for mailed correspondence sent and received by the EEO Office
- Performs administrative clerical support work including mail distribution, processing purchase requests, securing printing services, time and attendance and securing meeting spaces
- Handles a variety of administrative matters, such as drafting replies to inquiries, preparing letters of appreciation, and preparing official reports, supply and training request
- Operates a desktop laptop computer using various computer software and applications for preparation of correspondence, special reports, briefing charts, etc
- Performs other duties as assigned as well
- Handling legal documents
- Review bankruptcy documents for open and closed cases to be processed for court proceedings
- I have experience interpreting laws, regulations, and administering administrative procedures to derive conclusions involved in assessing and assuring compliance
- I have experience identifying basic regulatory violations concerning job discrimination
- Reviewing and processing a variety of legal and medical documentation records and evidence with the applicable rules and regulations
- Communicates with a variety of individuals to provide advice and guidance in legal claims, hearing process, or other programs that may be related
- Interpreting laws, rules or regulations and written guidelines
- Explain the provisions to others, using a computer to prepare correspondence
- I have experience using the computer using word processing software with Word, Access, Excel, PowerPoint., used for data input, inquiries, queries, reports, or case tracking
- Reviewing legal or medical documents for accuracy in accordance with applicable rules and regulations
- Communicating with a various individual to provide or elicit information
- Applying and interpreting laws, rules or regulations and written guidelines, using a computer to prepare correspondence in draft and final form or to prepare reports
- Determining the pay rate for charging parties on how they were compensated for our records, authorizing what compensation they may receive withing negotiations with their employer
- Making determinations on non-medical charging parties have being that they were hurt on the job
- Received evaluating medical evidence, reports and medical documents on factual and legal correctness
- Utilizing automated systems to enter, update and finalize charging party claims, adjudication and what compensation information for payments may received after mediation or case has been resolved with compensation
- Serves as an Automated Office Specialist assigned to one of the ten Regional Offices providing and coordinating administrative and business support services to the Regional Office and Field personnel
- As a Regional Records Custodian, maintains the Records Program ensuring compliance with CISA and departmental policies and procedures
- Serves as an authorized card holder for the Region's purchase card to support supply, procurement, training and other procurement-related or contracts management needs
- Serves as a Regional Access Control Officer (RACO)
- Coordinates with GSA Building Management to facilitate the coding of staff PIV cards for building and elevator access in GSA-controlled spaces
- Supports Fleet Management activities within the Region
- Handles day to day fleet management inquiries from the field and HQ
- Primary Time and Attendance Timekeeper
- Manages Time & Attendance requests, questions, and issues for regional office and field personnel
- Provides support to the regional Human Capital functions
- This includes, but is not limited to, pay and personnel issues, hiring support, onboarding, off-boarding, awards and recognition, and performance management
- Provides support to the management and execution of facility operations, asset/property management, and logistics support to the Region
- Provides Executive Secretariat support within the Region
- Assists Region leadership in receiving, reviewing, assigning, coordinating, and responding to all taskers assigned through the ExecSec process - to include coordinating and formulating Region responses, providing recommendations to leadership for consideration, and/or coordinating leadership reviews and approvals
- Practical knowledge of a body of laws and related rules, regulations, and precedents involved in Federal employee appeals and litigation relating to Federal employment
- Skill in interpreting and applying them to varying situations; skill in evaluating the relevancy of precedents and summarizing pertinent data on issues
- Skill in researching and maintaining legal databases using electronic resources
- Skill in communicating with others in order to exchange legal information
- Skill in problem analysis and problem solving sufficient to communicate in the style and mode appropriate for work at the level of an appeals court
- Investigated and analyzed complex cases to identify potential violations of state and federal laws.
- Conducted interviews with witnesses, victims, suspects, and other parties involved in investigations.
- Reviewed evidence such as documents, photographs, videos, audio recordings, or physical objects related to cases.
- Gathered information through research of public records and databases.
- Prepared detailed reports summarizing investigative findings for review by supervisors.
- Attended court hearings to provide testimony regarding case facts and findings.
- Collaborated with law enforcement agencies in the investigation of criminal activities.
- Maintained logs of investigative activities and updated case files regularly.
- Assisted investigators in developing strategies for gathering evidence or obtaining witness statements.
- Provided support during surveillance operations by monitoring suspects or locations from a distance.
- Administered polygraph examinations to verify the accuracy of witness statements or confessions.
- Coordinated with prosecutors to ensure that all necessary evidence was collected for trial proceedings.
- Conducted undercover operations to gather intelligence on suspected criminals or organizations.
- Responded promptly to emergency calls involving criminal activity or suspicious behavior.
- Developed professional contacts within the community to facilitate investigations.
- Managed confidential informant relationships while ensuring compliance with department policies.
- Utilized specialized equipment such as night vision goggles or recording devices when needed.
- Analyzed financial records for clues about illegal transactions or sources of income.
- Organized large amounts of data into comprehensible formats for easy reference by staff members.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Testified under oath in administrative hearings and criminal court cases.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Mitigated risk, accurately analyzing, and evaluating criminal information while processing crime scenes.
- Created process to capture, integrate, and maintain data supporting field information applications.
- Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports, and agendas.
- Launched undercover operations to better observe and obtain information on suspects.
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting, and aiding district attorney prosecution cases.
- Developed training programs on investigative techniques and fraud prevention for internal teams and clients.
- Negotiated with informants and leveraged human intelligence to advance investigations and achieve objectives.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
- Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.
- Applied knowledge of criminal law and procedures in the collection and handling of evidence to ensure admissibility in court.
- Conducted integrity testing and compliance audits for corporate clients to identify vulnerabilities and prevent fraud.
- Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
- Utilized various databases and public records to research and compile information relevant to investigations.
- Employed logic and analytical skills to solve complex problems and identify patterns indicative of criminal activity.
- Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
- Led complex investigations into financial fraud, embezzlement, and money laundering, ensuring compliance with relevant laws.
- Coordinated with cybersecurity teams to investigate and respond to incidents involving digital fraud and data breaches.
- Advised corporate clients on risk management strategies and best practices to prevent future incidents of fraud or misconduct.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Conducted comprehensive background checks and due diligence investigations on individuals and entities to mitigate risk.
- Utilized advanced surveillance techniques and equipment to gather evidence and monitor subjects discreetly.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
- Analyzed vast amounts of data using forensic accounting methods to uncover hidden assets and fraudulent transactions.
- Conducted undercover operations as required, adhering to legal and ethical standards to obtain information.
- Produced timely and accurate reports about findings.
- Gathered proof of activities through video recordings, photographs, and statements.
- Investigated background of claimants and witnesses to uncover past criminal activity.
- Reviewed gathered information to assess or detect issues.
- Identified suspects' locations and hideouts and informed appropriate personnel.
- Conducted private investigations to locate missing persons, obtain confidential information and solve crimes.
- Testified as representative in court hearings and presented evidence.
- Went undercover in disguises to gather additional evidence.
- Obtained evidence for divorce, child custody, or missing person cases by conducting interviews.
Automated Collections Systems (Collections)
Internal Revenue Service
Oakland, CA
11.2014 - 02.2019
- Provide technical assistance to individuals and businesses through telephone interaction in a dynamic call center environment, frequently assisting irate and agitated callers
- Monitored incoming calls by using the Verint System as an On the Job Instructor (OJI remote)
- Technical Knowledge/Research
- Answered technical questions by utilizing IDRS, AMS, SERP etc
- Provided written communication documentation feedback on paper and through Skype as well
- Works Independently
- Time Management (Deadline met)
- Worked independently
- Use communication skills
- Addressed a wide range of complex tax procedure and compliance issues
- Applied and explained the tax code to assist taxpayers in understanding and meeting their tax responsibilities
- Secured, analyzed, and protected sensitive personal and financial information
- Made determinations to file liens, levies and accept installment agreements by using sound judgment to apply complex tax rules to resolve taxpayer dispute and delinquency issues
- Analyzed and evaluated information Involving the research of computerized records by accessing multiple online/database systems
- Took financial statements and scrutinized bank statements, wage statements, profit and loss statements, loan documents and a variety of legal and financial documents to determine taxpayer’s ability to pay
- Processed EIN verification letters for taxpayers
- Determining the pay rate for charging parties on how they were compensation purposes for records purposes, authorizing what compensation they may receive within negotiations with the employer
- Making determinations on non-medical or medical charging parties have being that they were hurt on the job
- Received evaluating medical evidence, reports and medical documents on factual and legal correctness
- Utilizing automated systems to enter, update and finalize charging party claims, adjudication and what compensation information for payments they may receive after mediation or case has been resolved with compensation
- Completed levy releases, account adjustments, penalty abatements and placed accounts in Non-Collectible status to protect taxpayer rights
- Maintained contacts with other federal, state, and local governmental agencies, private agencies and organizations, to assist clients in obtaining all services appropriate to their individual circumstances
- Handling legal documents
- I have experience interpreting laws, regulations, and administering administrative procedures to derive conclusions involved in assessing and assuring compliance
Education
Merritt College
Skills
- Workplace Safety
- Labor Relations
- Compliance Monitoring
- Employee Relations
- Recruitment Strategies
- Human Resources Management
- Time Management
- Contract Review
- Report Preparation
- Multitasking
- Effective Communication
- Conflict Mediation
- Professionalism
- Decision-Making
- Conflict Resolution
- Task Prioritization
- Recordkeeping skills
- Attention to Detail
- Regulatory Compliance
- Adaptability and Flexibility
- Reliability
- Personnel Management
- Interpersonal Skills
- Interview techniques
- Background analysis
- Time management abilities
- Employee Counseling
- Teamwork and Collaboration
- Policy Development
- Excellent Communication
- Active Listening
- Conflict Management
- Civil rights laws
- Problem-solving aptitude
- Analytical Thinking
- Dispute Resolution
- Complaint Handling
- Community Outreach
- Team building
- Investigation tactics
- Self Motivation
- Recruitment planning
- Problem-solving abilities
- Interviewing techniques
- Staff Development
- Data Analysis
- Written Communication
- Analytical Skills
- Problem-Solving
- Organizational Skills
- Human resources policies
- Continuous Improvement
- Team Collaboration
Timeline
Equal Opportunity Specialist- (Investigator)
Department of Labor-(OFCCP)
05.2023 - 07.2024
Veteran Service Representative
Veterans Benefit Administration
12.2022 - 05.2023
Office Automated Assistant/Investigator
Equal Employment Opportunity Commission
02.2019 - 12.2022
Automated Collections Systems (Collections)
Internal Revenue Service
11.2014 - 02.2019
Merritt College
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