Kenneque Richards
Mesquite,Texas
Summary
To obtain a professional customer service position within a company that will allow me to utilize my skills and knowledge as well as gain skills and knowledge to grow within the company.
Overview
15
15
years of professional experience
Work History
Code Compliance
City Of Dallas
11.2022 - 10.2023
- Investigating, inspecting and enforcing municipal, land development, and property maintenance codes within city boundaries
- Scheduled and performed systematic inspections.
Document Processor
JPMorgan
10.2019 - 07.2020
- Process applications to be scanned in system for government also went through applications to check for form of payment for immigration.
PLS Check Cashing
05.2018 - 10.2018
- Assist customer with cashing their checks any kinds, process money orders, print checks for SSI or SSA that have direct deposit count huge amounts of money.
CUSTOMER SERVICE REPRESENTATIVE
PFS WEB (PANDORA)
10.2017 - 02.2018
- Helping customers inbound and outbound calls with Pandora orders processing, cancelation, tracking orders, processing return labels helping website and giving information about different products that Pandora offered.
TAX PREPARER
JACKSON HEWITT
12.2016 - 04.2017
- Help customers with questions regarding taxes filing taxes making and taking phone calls processing payments filing paperwork promoting business
- Preparing or assisting with preparing simple to complex tax returns for individuals or small businesses
- Reviewing financial records.
CUSTOMER SERVICE REPRESENTATIVE
PENNYMAC MORTGAGE COMPANY
04.2014 - 10.2016
- Answering inbound and placing outbound calls processing payments
- Setup auto drafts programs, mortgage insurance deletions, analyzing accounts updating contact information for all customers’ needs and providing accurate information pertaining to procedures or policies.
COLLECTIONS AGENT/ACCOUNT MANAGER
BANK OF AMERICA
08.2008 - 08.2013
- Providing accurate and appropriate information in response to customers’ inquiries
- Demonstrated and addressed customer service inquiries in a timely and accurate fashion
- Always maintained up-to-date records
- Placing follow-up calls for customers who reported product issues.
Education
Samuel High School
Skills
- High customer service standards
- Employee relations specialist
- Service solutions expert
- Dedicated to process improvement
- Devoted to data integrity
- Strong problem-solving ability
- Telecommunications knowledge
- Proficient in customer account software
- Customer Relationship Management software (CRM)
Timeline
Code Compliance
City Of Dallas
11.2022 - 10.2023
Document Processor
JPMorgan
10.2019 - 07.2020
PLS Check Cashing
05.2018 - 10.2018
CUSTOMER SERVICE REPRESENTATIVE
PFS WEB (PANDORA)
10.2017 - 02.2018
TAX PREPARER
JACKSON HEWITT
12.2016 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE
PENNYMAC MORTGAGE COMPANY
04.2014 - 10.2016
COLLECTIONS AGENT/ACCOUNT MANAGER
BANK OF AMERICA
08.2008 - 08.2013
Samuel High School
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