Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kennesha Carr

Spring,TX

Summary

Dynamic manager with a proven track record at A&M Administration, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and maintained a productive work environment. Skilled in time management and decision-making, fostering employee engagement and loyalty while achieving operational goals.

Overview

4
4
years of professional experience

Work History

Manager

A&M Administration (Charlotte Russe)
05.2022 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Alorica
02.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

SPRING HIGH SCHOOL
Spring, TX
06.2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Full Professional

Timeline

Manager

A&M Administration (Charlotte Russe)
05.2022 - 11.2024

Customer Service Representative

Alorica
02.2021 - 05.2022

High School Diploma -

SPRING HIGH SCHOOL

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