Kennesha Walton
Richmond,VA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests, and emails with good problem-solving, multitasking, and research abilities. Background in real estate roles with high-volume customer demands.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Provence Real Estate
Atlanta, Georgia
11.2022 - 10.2023
- primary leasing agent for a six property portfolio.
- converted the occupancy rate from 50% to 92% in six months
- Assisted in the preparation of marketing materials for vacant units.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
Licensed Real Estate Agent
Smart City Locating
Atlanta, Georgia
04.2022 - 11.2022
- top 5% for Closing Rate of Smart City Atlanta's Market
- Showed residential properties and explained features, value and benefits of available homes
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers
Call Center Representative- Contract
E-teams Inc/ Accenture
Atlanta, GA
08.2021 - 01.2022
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
Senior Call Center Representative (contract)
Insight Global
Atlanta, GA
11.2020 - 03.2021
- Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer.
- Triage incoming calls to the appropriate person or department to best assist the customer.
- Complete administrative tasks such as processing payments and updating information in our CRM systems Salesforce.
Flight Attendant
Spirit Airlines
Miramar, FL
04.2019 - 12.2019
- Prepares and delivers food and beverages. Before take-off, ensure the security of all travelers. Enthusiastically engages and assists patrons during boarding. Supports passengers and crew members during an emergency.
Communications Operator II
Jefferson County Commission
Birmingham, AL
12.2015 - 04.2019
- Understanding of the general geography of Jefferson County; quickly interpreted computerized and physical maps, including identifying major landmarks and streets.
- Worked effectively and calmly in stressful and pressured emergencies, while prioritizing workload and adopting effective courses of action.
- Alternate attention among a variety of tasks simultaneously, while retaining information gathered and exercising sound judgment in situations with a high consequence of error.
- Maintained confidentiality of sensitive information.
- Dealt effectively with the public in hostile, hysterical, and other emotional states over the phone.
- Operated a keyboard accurately at 40 corrected words per minute.
- Develop and maintain effective and cooperative working relationships with co-workers and the public; work effectively in a confined area with other employees.
Education
Accounting
The University of Alabama
Skills
- Customer Service
- MS Office
- Call center operations
- Proficiency in Salesforce software
- Scheduling and calendar management
- CRM and office management software
- Document management
- HIPAA guidelines
- Clerical
- Fair Housing Laws Knowledge
- Proficiency in Real Page & OneSite
- Marketing Expertise
- Operational Reporting
- Telephone Sales
- Resident Relations
- Maintaining Occupancy Levels
- Background in Lease Management
- Report Writing
- Event Planning
- Violation Resolution
- Vacancy Marketing
- Dispute Handling
- Deposits Management
- Maintenance Oversight
- Codes Compliance
- Repair Planning
- Data Entry
- Rental Listings Research
- Tenant and Eviction Laws
- Customer Service-Focused
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
Timeline
Leasing Manager
Provence Real Estate
11.2022 - 10.2023
Licensed Real Estate Agent
Smart City Locating
04.2022 - 11.2022
Call Center Representative- Contract
E-teams Inc/ Accenture
08.2021 - 01.2022
Senior Call Center Representative (contract)
Insight Global
11.2020 - 03.2021
Flight Attendant
Spirit Airlines
04.2019 - 12.2019
Communications Operator II
Jefferson County Commission
12.2015 - 04.2019
Accounting
The University of Alabama
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