Kennesha Williams
Memphis,TN
Summary
Highly-motivated focused professional with experience as an assembly manufacturing and production. Consistently participates in lean manufacturing and continuous improvement initiatives. Strong project engineering and planning skills with keen ability to multi-task in a fast-paced, environment.
Overview
3
3
years of professional experience
Work History
Assembly
Milwaukee Tools
12.2024 - Current
- Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- Position, align, and adjust parts for proper fit and assembly.
Technical Support Representative
Kelly Services
08.2024 - Current
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Clerk
Wendy's
08.2022 - 12.2024
- Clean food preparation areas, cooking surfaces, and utensils.
- Maintain sanitation, health, and safety standards in work areas.
- Pre-cook items such as bacon, to prepare them for later use.
- Take food and drink orders and receive payment from customers.
Education
High School Diploma - undefined
Penn Foster
AZ06.2025
Skills
- Communication Expert
- Completing Task Expert
- Cashier Expert
Timeline
Assembly
Milwaukee Tools
12.2024 - Current
Technical Support Representative
Kelly Services
08.2024 - Current
Clerk
Wendy's
08.2022 - 12.2024
High School Diploma - undefined
Penn Foster