KENNESHIA FRANCIS
Houston
Summary
Dynamic Business Office Manager with a proven track record at Brookdale Pearland, excelling in billing coordination and employee training. Adept at enhancing operational efficiency and fostering strong customer relationships. Recognized for meticulous attention to detail and effective communication, driving successful outcomes in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Office Manager
Brookdale Pearland
Pearland
07.2024 - Current
- Managed daily office operations and administrative procedures.
- Coordinated billing and invoicing processes for client accounts.
- Trained new employees on office protocols and systems usage.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Answered phones promptly and directed calls appropriately.
- Ordered supplies when necessary to keep the office running smoothly.
- Organized filing systems for easy retrieval of documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Monitored office inventory to maintain supply levels.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Reviewed invoices for accuracy to identify cost savings.
- Implemented policies and procedures to ensure compliance with local regulations.
- Managed office budget and ensured accurate financial records were kept.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Acted as liaison between management team members, staff and external vendors.
- Trained, supervised and evaluated staff performance.
- Handled confidential information with discretion and integrity.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Business Office Coordinator
Business Office Coordinator
02.2023 - 03.2023
- Updated accounting records with client checks and cash receipts
- Coordinated timely payments from vendors, clients, and account holders
- Coded invoices and other records to maintain organized and accurate records
- Supported efficient accounting operations with high quality administrative support.
- Prepared month-end and closing for detailed reporting and recordkeeping
Accounting Assistant
Accounting Assistant
02.2019 - 02.2023
- Made daily bank deposits for the community
- Ensured all accounts were kept track up, up to date on payment
- Reviewed and submitted all consolidated billing
- Answered any billing questions that resident may have had
- Called to verify benefits for SNF patients
Lead Receptionist
Brookdale Galleria
Houston
03.2016 - 01.2019
- Managed front desk operations and ensured smooth guest check-in processes.
- Oversaw scheduling of appointments and maintained organized calendars for staff.
- Handled incoming calls and directed them to appropriate personnel promptly.
- Maintained accurate visitor logs and ensured compliance with security protocols.
- Provided exceptional customer service while managing a high-volume reception area.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Organized events such as conferences, meetings, seminars.
- Monitored office supplies inventory levels and placed orders when necessary.
- Maintained up-to-date records of all visitors entering the building.
Server
Brookdale Galleria
South Houston
06.2015 - 02.2016
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and communicated them to kitchen staff.
- Assisted in setting up and breaking down dining areas for events.
- Collaborated with team members to ensure smooth service flow.
- Resolved customer concerns promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Middle College High School At Gulfton
Houston, TX05-2017
Some College Credits - Business Administration
Houston Community College
Houston, TXSkills
- Data entry
- Office management
- Payroll administration
- Billing coordination
- Inventory control
- Customer relationship management
- Financial reporting
- Employee training
- Staff supervision
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Scheduling and calendar management
- Records management
- Spreadsheet and database creation
- Business recordkeeping
- Office inventory oversight
- Payroll and budgeting
- Organizational skills
- Time management skills
- Corporate communications
- Problem solving
- Customer service
- Attention to details
- Financial administration
- Account reconciliation
- Business operations management
- Administrative support
- Expense reporting
- Expense tracking
- File systems maintenance
- Vendor engagement
- Deadline management
- Human resources
- Payroll management
Certification
Certified Texas Notary, 05/01/17
Timeline
Business Office Manager
Brookdale Pearland
07.2024 - Current
Business Office Coordinator
Business Office Coordinator
02.2023 - 03.2023
Accounting Assistant
Accounting Assistant
02.2019 - 02.2023
Lead Receptionist
Brookdale Galleria
03.2016 - 01.2019
Server
Brookdale Galleria
06.2015 - 02.2016
High School Diploma -
Middle College High School At Gulfton
Some College Credits - Business Administration
Houston Community College