Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kenneth

Troy,NY

Summary

Aware Bouncer manages extreme circumstances such as fighting and unruly intoxicated individuals. Remains calm and stands for extended periods of time. Adept at handling circumstances and formulating quick judgments. Excellent problem-solving skills required to handle disagreements.

Eagle-eyed Bouncer listening and resolving complaints and problems. Adept at controlling situations and deploying and following all safety procedures. Fluent in conversational English and Spanish. Talented at patrolling facilities and serving as a general security presence and visible deterrent to crimes.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bouncer/Security Officer

Tripple O Entertainment
Albany, NY
10.2020 - Current
  • Responded quickly to altercations between patrons, mediating disagreements as needed.
  • Inspected IDs of all guests entering the club to verify age requirements.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Patrolled parking lots to ensure safety of vehicles and deter vandalism or theft.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Provided additional support during special events such as concerts, festivals, or sporting events.
  • Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
  • Communicated with local law enforcement when necessary regarding matters such as fights, disorderly conduct, trespassers.
  • Administered crowd control and broke up disturbances without appearing threatening or intimidating.
  • Patrolled crowds during events to preserve order and promote security.
  • Searched bags manually to identify prohibited items and contraband.
  • Developed strong relationships with customers through consistent interactions while providing excellent customer service.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Maintained high levels of alertness throughout shifts.
  • Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
  • Resolved conflicts and restrained patrons from getting into fights.
  • Adhered strictly to all laws and regulations governing liquor service within the establishment.
  • Identified suspicious activity to determine appropriate response.
  • Inspected each person to check for weapons or contraband before entering premises.
  • Performed regular walk-throughs of facility grounds to identify suspicious activity or potential hazards.
  • Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
  • Provided assistance to medical staff in cases of emergency situations involving intoxicated customers.
  • Verified IDs for legal age prior to admission into premises.
  • Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
  • Assisted management team with closing duties such as counting cash drawers, securing doors and windows.
  • Educated patrons about applicable policies concerning noise levels and smoking rules.
  • Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Conducted thorough searches of individuals suspected of carrying illegal substances onto the premises.
  • Refused admission to known troublemakers.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Prevented unauthorized access into VIP areas by verifying credentials prior to allowing entry.
  • Ensured that no weapons were brought into the club by checking bags upon entry.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Intervened immediately in any situation posing a threat to guest safety or security protocols.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Assisted in resolving disputes between guests and staff in a professional manner.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.

Security Officer

Anderson Security
Cohoes, NY
12.2019 - Current
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Confirmed visitor identification prior to granting entry into the building.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Maintained accurate logs of all security related activities.
  • Assisted with crowd control during large events held at the facility.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Completed incident reports to record security or loss prevention incidents.
  • Identified suspicious activity to determine appropriate response.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained high levels of alertness throughout shifts.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Observed patrons and customers to quickly address security situations.
  • Verified photo IDs and tickets to allow guests passage.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.

Cashier/Food Preparation Worker

Aramark
Albany, NY
07.2017 - Current
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted and balanced cashier drawers.
  • Monitored customer order process and addressed customer issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers, offering assistance to help find store items.
  • Collected payments and provided accurate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Adhered to company initiatives and achieved established goals.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Ensured compliance with all safety regulations within the store environment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Developed key customer relationships to increase sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Worked closely with front-end staff to assist customers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Fostered relationships with customers to expand customer base and retain business.
  • Checked personal identifications during alcohol and tobacco sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Followed company security procedures for handling large sums of money.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Bouncer/Security Officer

Blaq Out Entertainment
Rensselaer, NY
06.2017 - Current
  • Responded quickly to altercations between patrons, mediating disagreements as needed.
  • Inspected IDs of all guests entering the club to verify age requirements.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Patrolled parking lots to ensure safety of vehicles and deter vandalism or theft.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Provided additional support during special events such as concerts, festivals, or sporting events.
  • Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
  • Communicated with local law enforcement when necessary regarding matters such as fights, disorderly conduct, trespassers.
  • Administered crowd control and broke up disturbances without appearing threatening or intimidating.
  • Patrolled crowds during events to preserve order and promote security.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Searched bags manually to identify prohibited items and contraband.
  • Developed strong relationships with customers through consistent interactions while providing excellent customer service.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Maintained high levels of alertness throughout shifts.
  • Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
  • Resolved conflicts and restrained patrons from getting into fights.
  • Adhered strictly to all laws and regulations governing liquor service within the establishment.
  • Identified suspicious activity to determine appropriate response.
  • Inspected each person to check for weapons or contraband before entering premises.
  • Performed regular walk-throughs of facility grounds to identify suspicious activity or potential hazards.
  • Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
  • Verified IDs for legal age prior to admission into premises.
  • Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
  • Assisted management team with closing duties such as counting cash drawers, securing doors and windows.
  • Educated patrons about applicable policies concerning noise levels and smoking rules.
  • Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Conducted thorough searches of individuals suspected of carrying illegal substances onto the premises.
  • Refused admission to known troublemakers.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Ensured that no weapons were brought into the club by checking bags upon entry.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Intervened immediately in any situation posing a threat to guest safety or security protocols.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Assisted in resolving disputes between guests and staff in a professional manner.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Cashier

Cumberland Farms
Troy, NY
01.2022 - 11.2023
  • Answered phone calls to assist customers with questions and orders.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Followed company security procedures for handling large sums of money.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers promptly and responded to questions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Maintained work area and kept cash drawer organized.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Fostered relationships with customers to expand customer base and retain business.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashier

Speedway
Troy, NY
05.2020 - 08.2022
  • Answered phone calls to assist customers with questions and orders.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Followed company security procedures for handling large sums of money.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers promptly and responded to questions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained work area and kept cash drawer organized.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.

Crew Member

Dunkin Donuts- DH Restaurant Group
Troy, NY
02.2017 - 01.2020
  • Checked expiration dates on all products before serving them to customers.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Assisted patrons in making menu selections.
  • Brewed and served coffee and tea with preferred add-ins.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Upheld high standards of productivity and quality in operations.
  • Explained current promotional information and items to patrons.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Stocked shelves and cases with new or transferred items.
  • Assisted management with inventory control and stock ordering.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Scrubbed and polished counters to remove debris and food.
  • Took orders from patrons and input selections into store computer system.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Adhered to health department regulations regarding food handling procedures.
  • Tailored orders to address customer allergies and gluten concerns.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Resolved customer complaints in a professional manner.
  • Wiped down tables and equipment, swept and refilled stock.
  • Directed patrons to restrooms and other amenities within facility.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Drove team success by quickly completing assigned tasks.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Organized and restocked supplies to support operations and team productivity.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Served food quickly for positive guest experiences.
  • Presented orders to guests within anticipated service times.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packed fast food products in approved containers, cups, and bags.
  • Assisted management team with inventory counts of food products and beverage supplies.

Crew Member

McDonalds
Troy, NY
02.2016 - 01.2020
  • Checked expiration dates on all products before serving them to customers.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Assisted patrons in making menu selections.
  • Brewed and served coffee and tea with preferred add-ins.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Restocked kitchen supplies including food products and utensils.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Upheld high standards of productivity and quality in operations.
  • Explained current promotional information and items to patrons.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Stocked shelves and cases with new or transferred items.
  • Assisted management with inventory control and stock ordering.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Scrubbed and polished counters to remove debris and food.
  • Took orders from patrons and input selections into store computer system.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Adhered to health department regulations regarding food handling procedures.
  • Tailored orders to address customer allergies and gluten concerns.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Resolved customer complaints in a professional manner.
  • Wiped down tables and equipment, swept and refilled stock.
  • Directed patrons to restrooms and other amenities within facility.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Drove team success by quickly completing assigned tasks.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Informed customers about daily specials in an engaging manner.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Organized and restocked supplies to support operations and team productivity.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Served food quickly for positive guest experiences.
  • Presented orders to guests within anticipated service times.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Packed fast food products in approved containers, cups, and bags.
  • Assembled and served meals according to specific guest requirements.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.

Cashier/ Prep to Assistant Shift Manager

Burger King
Troy, NY
09.2011 - 12.2011
  • Presented products and services to prospective and existing customers to meet client needs.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Offered customers carry-out service at completion of transaction.
  • Performed other duties as assigned by management.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Adhered to company initiatives and achieved established goals.
  • Worked closely with front-end staff to assist customers.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Followed company security procedures for handling large sums of money.
  • Discounted purchases by scanning and redeeming coupons.
  • Collected payments and provided accurate change.
  • Monitored customer order process and addressed customer issues.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Developed key customer relationships to increase sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer questions and provided store information.
  • Processed customer payments quickly and returned exact change and receipts.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Built and maintained productive relationships with employees.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Cashier

Walmart
Troy, NY
09.2011 - 12.2011
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Followed company security procedures for handling large sums of money.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers promptly and responded to questions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained work area and kept cash drawer organized.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Offered customers carry-out service at completion of transaction.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Fostered relationships with customers to expand customer base and retain business.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Built and maintained productive relationships with employees.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Monitored customer order process and addressed customer issues.
  • Adhered to company initiatives and achieved established goals.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier/Food Preparation Worker

Aramark
Houston, TX
03.2003 - 11.2008
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted and balanced cashier drawers.
  • Monitored customer order process and addressed customer issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers, offering assistance to help find store items.
  • Collected payments and provided accurate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Adhered to company initiatives and achieved established goals.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Developed key customer relationships to increase sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Created successful strategies to develop and expand customer sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Worked closely with front-end staff to assist customers.
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Fostered relationships with customers to expand customer base and retain business.
  • Checked personal identifications during alcohol and tobacco sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Followed company security procedures for handling large sums of money.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Education

Some College (No Degree) - Medical Billing & Coding/ Medical Assistant

Everest College
Dallas, TX

GED -

EOC
Troy, NY

Skills

  • Supervision and Management
  • Crowd Management
  • Crime Prevention Methods
  • Crisis Response
  • Interior and Exterior Patrol
  • Emergency Response
  • Building Security
  • Law Enforcement Support
  • Identity Verification
  • Outstanding People Skills
  • Surveillance
  • Incident Reporting
  • Premises Surveillance
  • Security Team Coordination
  • Theft Prevention
  • Ground Patrol
  • Crime Prevention
  • Customer Service
  • Intrusion Detection
  • Honest and Dependable
  • Punctuality
  • Team Player
  • Attentive and Observant
  • Active Listening
  • Patrolling
  • Detailed Activity Logs
  • Team Leadership
  • Federal and State Regulation Compliance
  • Frisking Procedures
  • Reliable and Responsible
  • Professional Demeanor
  • De-Escalation Techniques
  • Employee and Visitor Screening
  • Adaptable and Flexible
  • Schedule Coordination
  • Reliability
  • Security Procedures Knowledge
  • Coaching and Mentoring
  • Vigilant and Watchful

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • 8 hour Security Certificate

Timeline

Cashier

Cumberland Farms
01.2022 - 11.2023

Bouncer/Security Officer

Tripple O Entertainment
10.2020 - Current

Cashier

Speedway
05.2020 - 08.2022

Security Officer

Anderson Security
12.2019 - Current

Cashier/Food Preparation Worker

Aramark
07.2017 - Current

Bouncer/Security Officer

Blaq Out Entertainment
06.2017 - Current

Crew Member

Dunkin Donuts- DH Restaurant Group
02.2017 - 01.2020

Crew Member

McDonalds
02.2016 - 01.2020

Cashier/ Prep to Assistant Shift Manager

Burger King
09.2011 - 12.2011

Cashier

Walmart
09.2011 - 12.2011

Cashier/Food Preparation Worker

Aramark
03.2003 - 11.2008

Some College (No Degree) - Medical Billing & Coding/ Medical Assistant

Everest College

GED -

EOC

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