Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Kenneth Adair

Canton,MI

Summary

Knowledgeable Dispatcher with nine years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with perfect attendance, proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Dispatcher

Golden Limousine International
Milan, Michigan
08.2023 - Current
  • Provided guidance and support to dispatch staff on procedures and protocols.
  • Maintained records and logs related to dispatch operations.
  • Investigated customer complaints regarding service issues.
  • Responded quickly to emergency situations requiring immediate attention.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about availability, and status updates.
  • Reported delays, accidents or other traffic and transportation situations.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Trained employees on dispatching procedures to properly handle daily calls.
  • Dispatched drivers to meet the needs of clients.

Dispatcher

Golden Limousine International
Milan, Michigan
08.2020 - Current
  • Received and dispatched calls for clients.
  • Monitored drivers' progress and updated customers on their status.
  • Assigned vehicles to drivers based on availability.
  • Researched alternate routes when necessary due to traffic or road conditions.
  • Provided support to drivers in regards to directions, paperwork.
  • Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
  • Managed inventory of supplies used by drivers such as fuel cards, maps and communication equipment.
  • Checked paperwork prior to dispatching to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Prepared and recorded daily shift logs.

Dispatch Manager

Blue Car
Ypsilanti, Michigan
01.2018 - 03.2020
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Developed and implemented strategies to improve operational efficiency.
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time service.
  • Maintained up-to-date records of driver logs, and vehicle maintenance schedules.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling reservations.
  • Resolved customer complaints regarding late arrivals or service failures, by working with team to find solutions.
  • Ensured all vehicles were equipped with necessary supplies prior to departure from lot.
  • Oversaw the onboarding process for new drivers; conducted interviews, ensured completion of required documents prior to hire date.
  • Collaborated with IT department on system enhancements that would increase operational efficiency.
  • Established relationships with local police departments for assistance when needed.
  • Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.
  • Completed human resources duties by hiring, terminating and conducting performance reviews.

Dispatcher

Blue Car
Ypsilanti, MI
06.2016 - 01.2018
  • Received and dispatched calls for clients.
  • Monitored 2 way radio to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their reservations.
  • Resolved customer complaints related to service issues.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Call Taker

Blue Car
Ypsilanti, MI
07.2015 - 06.2016
  • Answered incoming calls and directed them to the appropriate staff member.
  • Provided customer service support, answered questions, and responded to inquiries in a professional manner.
  • Greeted callers in a friendly and courteous manner.
  • Processed requests for information or services from customers on the phone.
  • Maintained up-to-date knowledge of company services, policies and procedures.
  • Assisted customers based on their individual needs.
  • Managed high volumes of incoming calls while providing excellent customer service.
  • Resolved customer complaints in an efficient and timely manner.

Education

Associate Biblical Studies - Theology

Andersonville Theological Seminary
Camilla, GA
06-2013

High School Diploma -

Riverview Community High School
Riverview, MI
05-1994

Skills

  • Route Planning
  • Policy compliance
  • Scheduling expertise
  • Incident Reporting
  • Driver communication
  • Dispatch Coordination
  • Service Coordination
  • Route Navigation
  • Customer Relations
  • Updating logs
  • Training new hires
  • Dispatching procedures
  • Adjusting routes
  • Verifying coverage

Affiliations

  • Vocalist and recording artist
  • Chef
  • Avid reader

Certification

  • Ordained minister

References

References available upon request.

Timeline

Senior Dispatcher

Golden Limousine International
08.2023 - Current

Dispatcher

Golden Limousine International
08.2020 - Current

Dispatch Manager

Blue Car
01.2018 - 03.2020

Dispatcher

Blue Car
06.2016 - 01.2018

Call Taker

Blue Car
07.2015 - 06.2016

Associate Biblical Studies - Theology

Andersonville Theological Seminary

High School Diploma -

Riverview Community High School

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