Kenneth A. Ferguson
New York City,NY
Summary
Seasoned sales associate with background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement.
Overview
2026
2026
years of professional experience
Work History
Store Advisor-Sales
On Cloud/Sportswear
New York, NY
10.2023 - Current
- Delivered exceptional customer service & maintained confidence during our busiest store rushes.
- Addressing customer inquiries by offering the best tailored solutions to my best knowledge.
- Staying informed & up to date on new found support for the cloud tech phase/material within the Footwear, apparel etc.
- Activating multiple gift cards/screening cash payments for counterfeit.
- Processing credit transactions through e-port adyens and cash handling through POS system.
- Occasionally assisting BOH team with daily shipment, ecomm returns and floor maintenance.
- Meeting or exceeding the store's daily revenue goals of 20K-60K for quarterly targets.
Sales Associate
Zara
Brooklyn, NY
- Assist an average of 100+ customers with trying on items, finding appropriate sizes and completing orders.
- Maintained a constant presence on the sales floor to address customer needs.
- Kept the assigned area of the department well organized for customer usage.
- Ensured a wonderful customer experience by maintaining the sales floor to allow a positive experience for all customers.
Sales Associate
Foot Locker/Footaction
Brooklyn, New York
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Maintained visual merchandising standards to present products attractively on the sales floor.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
Receptionist
Acura
Valley Stream, NY
- Greeted and welcomed customers with a positive attitude.
- Kept the Sales and Finance department abreast of incoming client inquiries and potential clientele.
- Answered potential buyers and lessors' questions on inventory and miscellaneous dealership programs.
Education
Associates Degree - Brooklyn, NY
City Tech
Brooklyn, NY01.2017
High School - Queens, NY
Richmond Hill High School
Queens, NY01.2014
Skills
- Customer service
- Inventory management
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Multitasking abilities
- Analytical thinking
- Product knowledge
- Sales
Timeline
Store Advisor-Sales
On Cloud/Sportswear
10.2023 - Current
Sales Associate
Zara
Receptionist
Acura
Sales Associate
Foot Locker/Footaction
Associates Degree - Brooklyn, NY
City Tech
High School - Queens, NY
Richmond Hill High School
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