KENNETH A. HICKMAN III
New Middletown,OH
Summary
10-year U.S. Army Veteran with a current Secret Clearance. Currently working as a Field Service Technician with Hanël Storage Systems. Has extensive experience from routine scheduled services, depot-level field maintenance, major equipment upgrades and mechanical, electrical, pneumatic, hydraulic and operational troubleshooting on the Patriot Missile Defense System.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Technician
Hanël Storage Systems
Cranberry, PA
08.2025 - Current
- Handling the onsite installation and startup of automated vertical lift modules and carousel systems.
- Perform preventative maintenance and troubleshooting mechanical, electrical, and control software issues.
- Educate customers on the proper, safe, and efficient operation of Hänel systems, including software usage.
- Diagnose and resolve equipment failures quickly to minimize downtime.
- Submit accurate and timely field service reports for all service activities.
- Build positive relationships with customers to ensure satisfaction, acting as the bridge between the customer and the company.
Principal Specialist
Raytheon Technologies
Rzeszow, Poland
01.2023 - 08.2025
- Supporting Poland Air Defense to Troubleshoot faulty, damaged, inoperative, or non-mission capable components and systems.
- Maintaining a running log of all customer interactions along with updating equipment readiness slides, ensuring that the equipment down-range is fully mission capable.
- Tracking and providing associated repair parts; including providing part numbers and national stock numbers to the customer for order.
- Spent 30 days in Amberg, Germany successfully training 30 soldiers on a simplified version of the Patriot missile operations (emplacement and march order), handling of missiles, system troubleshooting, and missile reload operations.
- Providing and tracking status reports to the US Government of the Patriot equipment in Ukraine. Informing US Government of any non-mission capable Patriot equipment and a path forward for repair.
Lead Certified Electro-Mechanical Technician (CEMT)
Raytheon Technologies
Subhan, Kuwait
01.2021 - 01.2023
- Planned and supervised the teardown, refurbishing, and M901 Upgrades of 35 Launchers in association with required processes and procedures.
- Diagnosed failures during Acceptance Test Procedures (ATP) and determined solutions.
- Trained to oversee the Enhanced Deep Maintenance (EDM) was completed to standard. Ensured products operated to required specifications.
- Trained team members on upgrade testing and operations of the M901 launcher Systems.
- Inspected and tested Launchers to ensure all requirements were met in conjunction with the Organizational Activities Interface (OAI), customer, Major Item Repairmen (MIRs), and Quality Assurance Manager.
Water Treatment/Environmental Health & Safety
Kroff Chemical
Youngstown, Ohio
01.2019 - 01.2021
- Conducted the collection of various water samples throughout Vallourec Steel ensuring, water samples were chemically correct and sufficient to keep the mill running.
- Tracked and managed the EH&S collection point for hazardous materials.
- Labeled and prepared Hazardous and Non-Hazardous material for proper disposal.
- Ensured all fire extinguisher and hazardous spill kits were properly dated and stocked through entire Vallourec Steel Mill.
Staff Sergent
United States Army
Fort Bragg, North Carolina
01.2014 - 01.2019
- Supervised and trained personnel on troubleshooting procedures and how to properly fault isolate using proper diagnostic equipment.
- Accountable for over $10,000,000 worth of diagnostic equipment, repair parts, and vehicles resulting in zero loss.
- Attained a 98% overall equipment readiness by continuously keeping up with scheduled maintenance.
- Reached well over 1,000 hours of troubleshooting and repairing the Patriot Radar, Patriot Launching stations and Antenna Mast Groups.
- Deployed to United Arab Emirates (UAE) from November 2016-August 2017 where I trained 30 soldiers on troubleshooting procedures so they can be successful on their shifts.
- Achieved 97% operational maintenance during the nine-month deployment in UAE resulting in successful operational readiness.
Specialist
United States Army
Fort Bliss, Texas
01.2011 - 01.2014
- Demonstrated and trained 50 soldiers on the proper way to conduct movement and emplacement of the Patriot Launching Station.
- Completed over 30 operational evaluations to include: missile reloads with forklifts, guided missile transport crane, and successful movement and emplacement of the Patriot Missile Defense System.
- Deployed 12 months from 2012-2013 where I conducted fueling operations for the unit, generators, and equipment.
- Successfully conducted 10 operational readiness exercises and evaluations as a Patriot crew 1 operator to demonstrate the unit’s overall ability to protect the host nation’s assets.
Private First Class
United States Army
Osan Air Force Base, South Korea
01.2010 - 01.2011
- Conducted 15 job certification exercises to include successful missile reloads using forklifts and guided missile transport crane.
- Completed 45 scheduled services on Patriot Launching Stations, Patriot Radar Set, and Engagement Control Station
- Developed communication and leadership skills through training and experiences.
Education
Certification - Precision Machining
Choffin Career and Technical Center
01.2009
Skills
- Raytheon product drawings and schematics
- Reading wiring and electrical Schematics
- Electro-Mechanical troubleshooting/repair
- Military Technical Manuals
- Military Standards and Specifications
- PDM Windchill
- AutoCAD
- Microsoft Excel, Word, PowerPoint
- Management of personnel
- Effective Communication
- Manual Lathe, Mill, Surface Grinder, Band Saw, Drill Press
Certification
- Active Secret Security Clearance
- IPC J STD-001 Solder Certified
- Six Sigma Specialist certification
- Certified Electro-Mechanical Technician (CEMT)
- OSHA 40hr HAZWOPER Training
- Fuel Handler
- Hoisting and Crane operator certified
- Forklift certified
- AMMO-67 Hazmat familiarization & transportation safety
- Precision Machining
Timeline
Field Service Technician
Hanël Storage Systems
08.2025 - Current
Principal Specialist
Raytheon Technologies
01.2023 - 08.2025
Lead Certified Electro-Mechanical Technician (CEMT)
Raytheon Technologies
01.2021 - 01.2023
Water Treatment/Environmental Health & Safety
Kroff Chemical
01.2019 - 01.2021
Staff Sergent
United States Army
01.2014 - 01.2019
Specialist
United States Army
01.2011 - 01.2014
Private First Class
United States Army
01.2010 - 01.2011
Certification - Precision Machining
Choffin Career and Technical Center