Summary
Overview
Work History
Education
Skills
Professionalreferences
Timeline
Generic

Kenneth Alexander

Norman,OK

Summary

Experienced casino professional dedicated to delivering exceptional customer service and fostering a positive environment for guests and staff. Committed to upholding policies and procedures while inspiring personal growth and teamwork.

Overview

6
6
years of professional experience

Work History

Security Manager

Thunderbird Casino
Norman, OK
11.2022 - Current
  • Coordinated with vendors for installation of new hardware, software related to network, systems security.
  • Developed and enforced security policies, procedures, and protocols to protect confidential information.
  • Collaborated with internal teams and external consultants on projects relating to compliance standards.
  • Recommended changes in processes and procedures related to information security and risk management.
  • Conducted regular staff training on security policies and procedures.
  • Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
  • Investigated security incidents to determine root cause, impact, and recommend remediation plans.
  • Implemented an incident response process to ensure timely resolution of security issues.
  • Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
  • Trained new security officers on safety protocols and company standards.
  • Maintained team compliance with professionalism guidelines and security team standards.

Manager on Duty

Thunderbird Casino
Norman, OK
06.2022 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Resolved customer complaints in a professional manner.
  • Assigned tasks to employees and monitored progress of projects.
  • Inspected facilities regularly to ensure compliance with health codes and regulations.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Provided guidance and support to team members when needed.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Investigated incidents reported by customers or staff members.
  • Interacted with customers regularly to ensure their needs were met.
  • Delegated tasks among team members according to their strengths and abilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Assistant Slot Manager

Thunderbird Casino
Norman, OK
02.2022 - Current
  • Coordinated the daily operations of slot machines and related equipment.
  • Maintained records of wins and losses, payouts, jackpots. for each game.
  • Supervised personnel responsible for maintaining cleanliness on the casino floor area.
  • Inspected gaming areas regularly to ensure safety standards are met.
  • Investigated customer complaints related to slots games or jackpots.
  • Performed maintenance checks on slot machines as needed.
  • Facilitated the training of new Slot Attendants and monitored their performance.
  • Assessed customer feedback regarding current promotions and suggested changes as appropriate.
  • Managed slot machine inventories, ensuring all machines were in working order.
  • Assisted customers with questions or issues regarding slots games or jackpots.
  • Created reports on slot machine performance, occupancy, and other metrics.
  • Resolved disputes between players involving winnings from slots games.
  • Ensured compliance with state and federal gaming regulations.
  • Explained game rules, betting limits, and house policies.
  • Addressed patron complaints and quickly payout errors and disputes.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Interpreted game guidelines and betting limits.
  • Established work schedules and station arrangements for daily shifts.

Slot Technician Supervisor

Thunderbird Casino
Norman, OK
06.2021 - Current
  • Developed and implemented preventative maintenance schedules for all gaming machines to ensure optimal performance.
  • Conducted regular inspections of gaming equipment to identify any potential issues or malfunctions.
  • Investigated reports of suspicious activity involving slot machines or patrons at the casino.
  • Created detailed reports outlining each technician's daily activities and accomplishments.
  • Provided technical guidance on repair and troubleshooting techniques for slot machines when necessary.
  • Supervised day-to-day activities of slot technicians in the gaming department, ensuring compliance with company policies and procedures.
  • Assigned tasks to slot technicians based on their individual skillsets and abilities.
  • Monitored inventory levels of parts used for repairs and replacements, ordering additional supplies when needed.
  • Participated in weekly meetings with management team members to discuss current projects or initiatives.
  • Trained new technicians on proper use of tools, equipment and safety protocols.
  • Trained new employees in the proper use of gaming equipment as well as safety protocols.
  • Documented all changes made to slot machines during maintenance or repair work.
  • Performed quality control checks on repaired and replaced components before returning them to service.
  • Maintained accurate records of repairs, replacements, and other related activities performed by staff members.
  • Resolved customer complaints regarding malfunctioning slots in a timely manner.

Slot Technician

Thunderbird Casino
Norman, OK
03.2021 - Current
  • Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
  • Configured slot machines to meet customer specifications while ensuring accuracy in payouts.
  • Maintained records of all work performed on slot machines according to departmental standards.
  • Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
  • Identified malfunctions in slot machines and provided necessary repairs.
  • Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
  • Participated in regular inventory counts of spare parts used in repairing slots machines.
  • Coordinated with vendors in ordering replacement parts required for repairs or upgrades.
  • Tested newly installed games to verify that they function correctly before releasing them into production.
  • Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
  • Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
  • Performed preventive maintenance on slot machines, including cleaning and lubricating parts.

Security Sergeant

Choctaw Nation McAlester Casino
McAlester, OK
12.2019 - 01.2021
  • Head supervisor of 3rd shift security and continued CPL/officer roles
  • Management of scheduling and shift assignments
  • Ensuring policies and procedures are performed under guidance of Choctaw Nation Gaming Commission (CNGC)
  • Teamwork with other departments such as slots, cage, vault, and surveillance
  • Performed staff evaluations
  • Maintain and secure area for drop/pull procedures.

Security Corporal

Choctaw Nation McAlester Casino
McAlester, OK
03.2019 - 12.2019
  • Assisting security sergeant on 2nd shift and continue officer roles
  • Management of shift assignments
  • Managed Firearms and Taser/CEW check out with oncoming officers
  • File and review reports of incidents and accidents
  • Type up and administer admonishments to guests that do not comply with house rules.

Security Officer

Company Name, Location
08.2018 - 03.2019
  • Assisted guests to insure safety and meet customer services
  • Escorted other departments as needed
  • Protect personnel and property
  • Manage security dispatch and provide coordination between departments
  • Answered incoming calls and directed calls to appropriate department.

Education

Motorcycle Technician/Harley Davidson -

UTI/MMI
Phoenix, AZ
01.2017

Practical Nursing -

Tri County Technology Center
Bartlesville, OK
01.2011

Skills

  • Taser/CEW Training
  • Defense Tactics
  • Firearms Qualifications
  • Active Shooter
  • CPR/BLS certified
  • AED certified
  • Proficient in Word
  • Proficient in Excel
  • Proficient in CIP (Choctaw Nation Ban Program)
  • Proficient in Spillman/Flex (Incident/accident report program)
  • Curriculum Development
  • Hands-on clinical instruction
  • Time Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Decision-Making
  • Classroom Instruction
  • First Aid Training
  • Airway Management
  • Safety Protocols

Professionalreferences

  • Sgt Michael Adcock, Former Supervisor/Co-worker, 2.5 Years, (918) 617-3036
  • SSgt. Daryn Gleghorn, Current Supervisor, 2.5 Years, (918) 302-6955
  • Cpl Michael Lynes, Co-worker, 2.5 Years, (443) 643-6389

Timeline

Security Manager

Thunderbird Casino
11.2022 - Current

Manager on Duty

Thunderbird Casino
06.2022 - Current

Assistant Slot Manager

Thunderbird Casino
02.2022 - Current

Slot Technician Supervisor

Thunderbird Casino
06.2021 - Current

Slot Technician

Thunderbird Casino
03.2021 - Current

Security Sergeant

Choctaw Nation McAlester Casino
12.2019 - 01.2021

Security Corporal

Choctaw Nation McAlester Casino
03.2019 - 12.2019

Security Officer

Company Name, Location
08.2018 - 03.2019

Motorcycle Technician/Harley Davidson -

UTI/MMI

Practical Nursing -

Tri County Technology Center

Similar Profiles

CREATE PROFILE
Kenneth Alexander