Kenneth Allen
Hewitt,TX
Summary
Accomplished Master Technician at Volvo & Mack of Waco with a specialization in diesel engine diagnostics and customer relationship management. Expert in troubleshooting complex vehicle issues while enhancing overall performance. Successfully led the service department, consistently delivering exceptional results in vehicle maintenance and repair. Known for fostering a collaborative team environment to drive efficiency and effectiveness.
Overview
17
17
years of professional experience
Work History
Master Technician
Volvo & Mack of Waco
Waco, TX
06.2008 - Current
- Read job orders and observed and listened to vehicles in operation to determine malfunctions and plan work procedures.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Performed preventive maintenance on diesel engines, such as changing oil, lubricating parts, and replacing filters.
- Provided technical advice to customers regarding vehicle maintenance issues.
- Installed accessories and non-OEM components to meet vehicle operator needs.
- Utilized electronic testing equipment to troubleshoot fuel, ignition and emissions control systems.
- Inspected brake systems, steering mechanisms, wheel bearings, and other important parts to ensure they are in proper operating condition.
- Assisted other technicians in the repair of vehicles when needed.
- Troubleshot various electrical systems associated with diesel engines.
- Lubricated moving parts and drove repaired vehicle to verify conformance to specifications.
- Assisted shop personnel and helped create cohesive and well-rounded technical environment centered around customer service, teamwork, and learning.
- Maintained a clean working environment by adhering to safety procedures at all times.
- Partnered with manager to learn new skills using technician training and hands-on coaching.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
- Used tools and technologies to log, research and complete repairs.
- Reviewed customer complaints regarding vehicle performance issues; identified root cause of problem; then developed plan for resolution.
- Developed and maintained positive relationships with customers to increase customer satisfaction.
- Removed malfunctioning parts and repaired components or installed new ones.
- Utilized technical manuals and diagrams for troubleshooting difficult problems with engine performance.
- Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.
- Conferred with customers to obtain descriptions of vehicle problems and discuss repair requirements.
- Adjusted valves and timing on diesel engines per factory guidelines.
- Diagnosed malfunctions of diesel engines using computerized diagnostic equipment.
- Analyzed complex problems related to diesel engine performance and operation.
- Inspected completed work for accuracy prior to releasing the vehicle back to customer service.
Lead Technician
Volvo & Mack truck's of Waco
Waco, TX
06.2008 - Current
Education
Associate of Applied Science - Auto Motive
TSTC
Waco, TX05-2005
Skills
- Diesel engine diagnostics
- Electronic testing equipment
- Troubleshooting techniques
- Diesel fuel systems
- Vehicle performance analysis
- Customer relationship management
- Technical problem solving
- Effective communication
- Team collaboration
- Safety compliance
- Vehicle inspection
- Parts replacement
- Technical documentation
- Electrical systems proficiency
- HVAC systems maintenance
- Tools and equipment handling
- Exhaust system repair
- Training and mentoring
- Drive train repair
- Workplace safety
- Fuel system repair
- Advanced diagnostics
- Electronic control modules
- Troubleshooting and diagnosis
- Certified lead technician, and all diagnostics, also ran the shop and service department when the service manager was out
Timeline
Master Technician
Volvo & Mack of Waco
06.2008 - Current
Lead Technician
Volvo & Mack truck's of Waco
06.2008 - Current
Associate of Applied Science - Auto Motive
TSTC
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