Kenneth Allen
Cody,WY
Summary
Dynamic healthcare professional with extensive experience at Cody Regional Health, excelling in emergency medical services and patient advocacy. Proven track record in team management and operational supervision, enhancing service efficiency and patient care quality. Skilled in conflict resolution and durable medical equipment management, ensuring optimal outcomes in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Emergency Medical Technician (NRAEMT)
Cody Regional Health
Cody, USA
04.2023 - Current
- Provided emergency care to critically ill and injured patients while ensuring safe transport to healthcare facilities.
- Monitored vital signs and reported changes to medical staff.
- Maintained equipment and supplies for rapid response readiness.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Provided emergency medical care in high-pressure situations.
Area Specialist
Rotech Healthcare
Cody, USA
01.2022 - 04.2023
- Trained and developed CSR teams across the assigned geographical area, improving productivity and retention.
- Implemented Centralized Hub and Satellite and CSR Specialization strategies, supporting operational efficiency.
- Coordinated training, meetings, and activities for PSTs, RTs, Sales Reps, and CSRs.
- Maintained comprehensive knowledge of Medicare, Medicaid, insurance regulations, and compliance guidelines.
- Drafted reports summarizing performance metrics for management review.
- Investigated customer complaints promptly and took corrective action as necessary.
- Analyzed financial reports to ensure compliance with budget requirements.
Customer Service Technician (CST)
Rotech Healthcare
Sheridan, USA
07.2020 - 12.2021
- Built and maintained relationships with locations, patients, and referral sources.
- Conducted insurance verification, collected co-pays, and delivered equipment and oxygen.
- Educated patients and caregivers on the safe use and maintenance of delivered items.
- Responded to customer inquiries regarding products and services effectively.
- Coordinated with team members to streamline service operations and enhance efficiency.
Financial Advocate
Sheridan Memorial Hospital
Sheridan, USA
01.2017 - 05.2020
- Counseled patients on insurance benefits, payment options, and financial assistance.
- Advocated for patients with insurance carriers and other sources, securing financial clearance and support.
- Advocated for patients' financial needs during care planning meetings with healthcare teams.
- Facilitated communication between patients and insurance companies regarding claims issues.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
EMT (Emergency Medical Technician)
Powell Valley Healthcare
Powell, USA
05.2009 - 03.2019
- Provided emergency care to critically ill and injured patients, ensuring their safe transport to healthcare facilities.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Education
Bachelor of Science - Emergency Management
Columbia Southern University
Orange Beach, AL05-2026
NREMT-A -
National Registry of Emergency Medical Technicians
01.2022
Certified Life Coach -
Life Coach Training Institute
01.2018
Life/Health Resident Producer License -
State of Wyoming
01.2017
Wyoming Emergency Medical Technician -
State of Wyoming
01.2016
High School Diploma -
Meeteetse High School
WY01-2008
Skills
- Team management
- Training facilitation
- Operational supervision
- Durable medical equipment management
- Billing accuracy assurance
- Emergency medical services
- Customer relationship management
- Conflict resolution skills
- Quality enhancement initiatives
- Effective public speaking
- Healthcare advocacy
References
Available upon request.
Activities
- Heart Mountain Foster Parent Exchange Chairman, dissolved.
- Western U.S. Board Member & Representative, National PKU Alliance (NPKUA) - 2 years
References
References available upon request.
Timeline
Emergency Medical Technician (NRAEMT)
Cody Regional Health
04.2023 - Current
Area Specialist
Rotech Healthcare
01.2022 - 04.2023
Customer Service Technician (CST)
Rotech Healthcare
07.2020 - 12.2021
Financial Advocate
Sheridan Memorial Hospital
01.2017 - 05.2020
EMT (Emergency Medical Technician)
Powell Valley Healthcare
05.2009 - 03.2019
Bachelor of Science - Emergency Management
Columbia Southern University
NREMT-A -
National Registry of Emergency Medical Technicians
Certified Life Coach -
Life Coach Training Institute
Life/Health Resident Producer License -
State of Wyoming
Wyoming Emergency Medical Technician -
State of Wyoming
High School Diploma -
Meeteetse High School