Kenneth Alonso

VMware Eenterprise

Palo Alto

01.2018 - 11.2025

Technical Support: Providing advanced technical support for VMware vSphere and Horizon View (VDI) to resolve customer issues efficiently.
System Diagnostics: Performing hardware and software diagnostics to identify and troubleshoot system issues.
Issue Resolution: Managing and resolving escalated service requests, ensuring timely and effective resolution of complex technical problems.
Customer Interaction: Communicating with customers to understand their issues, provide updates, and ensure customer satisfaction.
Documentation: Documenting technical solutions, best practices, and troubleshooting steps for future reference.
System Maintenance: Performing routine system maintenance and updates to ensure optimal system performance.
Collaboration: Collaborating with team members and other departments to ensure seamless operations and effective problem resolution.
Training & Support: Providing training and support to junior engineers and team members to enhance their technical skills and knowledge.
Monitoring Systems: Monitoring system performance and identifying potential issues before they become critical.
Continuous Improvement: Continuously seeking ways to improve system efficiency and customer service quality.
Network Configuration: Configuring and managing network settings to ensure secure and efficient operations.
Videoconferencing Support: Assisting with the setup and troubleshooting of videoconferencing systems and software.