Kenneth A. Macomber
DuPont,Washington
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Dedicated to contributing to team success and driving positive results through collaboration and innovation. Eager to embrace new challenges and advance organizational objectives with unwavering dedication and enthusiasm. Proven ability to adapt quickly in fast-paced environments while maintaining a focus on achieving strategic goals.
Overview
13
13
years of professional experience
Work History
Patient Experience Manager (PEM) – North-West
Octapharma
03.2024 - Current
- Dedicated to providing support within the bleeding disorders community, helping patients successfully navigate the challenges of living with a bleeding disorder, hemophilia and VWD. Responsible for working specifically with patients, advocacy groups, non-profit organizations, and other stakeholders that support the bleeding disorder community, to include Hemophilia Treatment Centers/Bleeding Disorder Clinics, Hemophilia Chapters, Specialty Pharmacies, etc.
- Increased IUs dispensed of NUWIQ (FVIII) by 358,000 IU and 199,000 IU of Wilate (VWD) within 1st full quarter of employment. Exceeded Baseline IU goals every quarter.
- Awarded Patient Experience Manager of the Month for April 2024, and January 2025.
- Participated in numerous Hemophilia chapter and national events. Planned coordinated and executed educational (consumer) programs. Conducted Clinic/HTC meetings. Lead individual patient meetings/educational dinners.
Hemophilia Territory Manager – North-West
Medexus Pharma
07.2022 - 01.2024
- Responsible for promoting IXINITY to targeted customer groups with the goal of achieving sales growth, including maintenance and growth of current business, in assigned territory. To include: healthcare professionals treating and supporting individuals with bleeding disorders, including hematologists, hemophilia and bleeding disorder specialists, pharmacists, nurses, allied health care professionals, and others HCP supporting the bleeding disorders patient population; Specialty Pharmacies and Specialty Pharmacy representatives, patient care coordinators, pharmacists and other professionals; Hemophilia Chapters and Foundations, including executive directors, program coordinators, event planners, etc.; Consumers/Patients in the bleeding disorders community.
- Increased IUs dispensed from 58,000 to 480,000 per quarter in assigned territories.
- Participated in 22 Hemophilia chapter events. Planned coordinated and executed 11 B-Active (consumer) programs, 2 HCP Speaker (clinical) programs, and 9 in-person Clinic/HTC meetings. Participated in Coalition for Hemophilia B (CHB) Symposium, 3 CHB roadshows and 3 Generation IX projects (leadership and advocacy).
Director of Bleeding Disorder Program – North-West
InfuCare RX Specialty Pharmacy (SP)
07.2019 - 06.2022
- Responsible for driving business growth by identifying prospects, maintaining and cultivate client relationships. Collaborating cross functionally with internal and external partners to include case managers, marketing, value and access, pharmacy operations, hemophilia chapters and pharmaceutical representatives. Recruit staff, manage a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and goals.
- As Territory Manager (TM), grew territory from $0 revenue to the highest margin production on factor products in the company, within first year of employment: part-time for first 5 months.
- Promoted to Director of Bleeding Disorders NW within 14 months of full-time employment.
- Responsible for successful growth of NW Region by 2 TMs, 13 billable patients and 49% increase in factor units dispensed within first year as a director.
Health Systems Specialist (GS-12) / Healthcare Business Operations
Puget Sound Military Health System (PSMHS)
11.2017 - 12.2019
- Served as Puget Sound Market, Appointing, Enrollment, and Access Enhancement Manager, for the TRICARE Multi-Service Market Office (MSMO). Provided senior level operational oversight, contract development, contract monitoring and management for the Puget Sound Market TRICARE Regional Appointing Center; supporting (12) Military Treatment Facilities (MTFs) representing over 300,000 beneficiaries affiliated with the Army, Navy, US Air Force and US Coast Guard in the Puget Sound providing roughly 1 million appointing transactions per year.
- Executed rewrite and redesign of a vastly expanded $50M Puget Sound contract to merge patient appointing, referral management and Clear and Legible Reporting (CLR), providing the foundation for enhanced patient support and quality delivery of care for over 180,000 market beneficiaries.
- Member of Defense Health Agency (DHA) Appointing and Referral Management working group member, responsible for design and implementation of Tri-service process (Army, Navy and Air force), workflow, staffing policies and guidelines, reducing unwarranted variance for the entire Military Healthcare System (MHS).
Health Systems Specialist (GS-11)/Administrative Officer Behavioral Health (BH)
Regional Health Command Pacific (RHC-P)
11.2015 - 12.2017
- Supported high quality, accessible, and cost-effective health care for the BH/Traumatic Brain Injury (TBI) Program. Supports the TBI professional staff, participates in budgeting, scheduling, logistics, contracting, productivity enhancement processes, strategic planning, and beneficiary satisfaction initiatives. Responsible for the implementation of the 12 Behavioral Health Service Lines, using program management skills, as well as the writing of operations orders to guide the process. Provided direct supervision and guidance to all the behavioral health Administrative Officers.
Rehabilitation Specialist (GS-7) / Department of Physical Therapy
Madigan Army Medical Center
11.2012 - 12.2015
- Senior Clinical Instructor for phase II Physical Therapy Assistant (PTA) program. Managed patient rehabilitation in a fast paced, education and research affiliated military treatment facility. Performed a wide range of complex PTA duties requiring an advanced practical knowledge of physical therapy, evidence-based medicine and data collection to perform specific aspects of evaluations and interventions. Managed a full schedule of patients to include evaluation, treatment, and documentation of patient care in Electronic Healthcare Systems to include coding (CPT/HCPCS and ICD-10).
Education
Master of Science - Health Sciences
Excelsior University
Albany, New York10.2019
Graduate Certificate - Healthcare Informatics
Excelsior University
Albany08.2017
Skills
- Performance improvement
- Healthcare
- Service orientation
- Innovation and creativity
- Strong leadership
- Team management
Timeline
Patient Experience Manager (PEM) – North-West
Octapharma
03.2024 - Current
Hemophilia Territory Manager – North-West
Medexus Pharma
07.2022 - 01.2024
Director of Bleeding Disorder Program – North-West
InfuCare RX Specialty Pharmacy (SP)
07.2019 - 06.2022
Health Systems Specialist (GS-12) / Healthcare Business Operations
Puget Sound Military Health System (PSMHS)
11.2017 - 12.2019
Health Systems Specialist (GS-11)/Administrative Officer Behavioral Health (BH)
Regional Health Command Pacific (RHC-P)
11.2015 - 12.2017
Rehabilitation Specialist (GS-7) / Department of Physical Therapy
Madigan Army Medical Center
11.2012 - 12.2015
Master of Science - Health Sciences
Excelsior University
Graduate Certificate - Healthcare Informatics
Excelsior University
Awards
Meritorious Service Medal (Army) X 4
Army Commendation Medal X 3
Army Achievement Medal X 7
Military Outstanding Volunteer Service Medal
Experience Summary
- 30 plus years of Healthcare Experience: 20 years U.S. Army Active Duty, 6 years with Department of Defense/Defense Health Agency (Healthcare Business Operations, Medical Clinic Manager, PT Clinic Manager, ER Manager), and 6 years in Specialty Pharmacy/Pharma sales in Hemophilia.
- 15 years of experience in the Bleeding Disorders Community.
- First Generation College Graduate.
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