Kenneth Anderson

• Manage portfolio of clients, providing monthly executive reports, service health checks, security recommendations based on industry trends (threat feeds, OWASP Top 10, etc.), and ensure continual delivery of proactive security services as part of the SOC Proactive Team

• Oversaw the onboarding and offboarding of all clients in and out of Proactive Services by installing, migrating, monitoring, and/or removing security tools and services as Lead of the Onboarding Team
• Leverage a suite of security tools to carry out proactive threat hunting, threat detection, incident response, phishing and training awareness campaigns, etc. for all proactive security clients
• Monitor and report on key metrics for both clients and personnel to ensure projects remain on schedule and within budget, regardless of size or scope
• Train all new analysts on the Proactive Security team on all policies, procedures, and tools required as part of their job function
• Collaborate with various departments, including SecOps, BR/IR, Sales, and Professional Services to ensure all clients receive proper care and resources throughout their lifecycle within the company

• Improved vulnerability management remediation lifecycle by over 200% by developing formal policies, procedures, and templates for submitting patch requests, as well as improvements to python automation scripts
• Conducted workplace audit of enterprise software to determine risk and impact and helped improve procedures for asset management
• Ensured company resiliency by participating in table-top simulations, and internal audits for framework compliance and certification
• Improved and maintained written policies, procedures, and workflows to strengthen various aspects of security architecture, including: IAM, vulnerability management, incident response, and pre-sales
• Generated over $30 million in ARR in the first year as part of pre-sales by completing vendor questionnaires, delivering collateral, and participating in calls as a security consultant
• Leveraged various tools to carry out functions as part of Security Operations, including Okta, Crowdstrike, JAMF, Atlassian, Tenable, Lacework, etc.

• Attained level of SME for Log Analysis feature and established internal documentation and sandbox environment for testing new features
• Served as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education
• Tested and deployed internal system tools, including extensions of internally managed support lab infrastructure.
• Managed over 30 customer cases per day, providing technical expertise to help deliver successful resolution under measured SLAs

• Developed and managed facility IT Team (4 members) to facilitate productivity of both local and global end-users and vision of stakeholders in iron and steel industry (300+ local users/50,000+ global users)
• Highest quarter of production achieved by facility via continuous uptime and support of facility IT infrastructure
• Facilitated focus on high-priority projects to expand IT Infrastructure to meet demands and streamline technology for optimal facility performance

• Established inbound support for customers within Coastal Bend region by monitoring and remediating WISP infrastructure on ongoing basis
• Monitored health of over 25 radio towers remotely and provided remote assistance when needed to onsite technicians