Kenneth Antone
Estacada,OR
Summary
Dynamic customer service professional with extensive experience at Cascade Corporation, excelling in conflict resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and tailored solutions. Skilled in data entry and complaint handling, consistently delivering exceptional service and fostering loyalty among clients.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Cascade Corporation
- Resolved conflicts efficiently while maintaining composure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Production Worker
Cascade Corporation
02.1985 - 03.2025
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
Education
No Degree - Engineering
My Hood Community College
Troutdale, ORNo Degree - Computer Programming
Oregon Institute of Technology
Klamath Falls, ORNo Degree - Architectural Drafting
Umpqua Community College
Roseburg, ORSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Relationship building
- Problem resolution
- Customer relations
- Call center experience
- Conflict resolution
- Complaint handling
- Client relations
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Call management
- Order processing
- Product sales
- Product and service solutions
- Order fulfillment
Timeline
Production Worker
Cascade Corporation
02.1985 - 03.2025
Customer Service Representative
Cascade Corporation
No Degree - Engineering
My Hood Community College
No Degree - Computer Programming
Oregon Institute of Technology
No Degree - Architectural Drafting
Umpqua Community College
Similar Profiles
Kari HawkinsKari Hawkins
OEM, Strategic Account Manager & Dealership Sales at Cascade CorporationOEM, Strategic Account Manager & Dealership Sales at Cascade Corporation
Stephen KeleherStephen Keleher
North American Fork Sales Supervisor at Cascade CorporationNorth American Fork Sales Supervisor at Cascade Corporation
Eric FIdlerEric FIdler
Inside Sales Representative at Cascade CorporationInside Sales Representative at Cascade Corporation
Sarah RiveraSarah Rivera
Dental Office Manager at Cascade SmilesDental Office Manager at Cascade Smiles
John OrthJohn Orth
Young Adults Worship Intern at Good Shepherd Community Church, Boring OregonYoung Adults Worship Intern at Good Shepherd Community Church, Boring Oregon