Kenneth Arias

Lead Bookseller

Barnes & Noble

Fort Worth, Texas

07.2019 - 05.2024

Performed daily opening and closing duties such as counting money in the cash drawer and preparing bank deposits.
Monitored store activity by conducting walkthroughs throughout shift hours.
Provided excellent customer service while helping customers find the right books for their needs.
Organized shelves and displays to ensure an attractive presentation of titles.
Processed sales transactions using a cash register.
Coordinated with other departments to ensure smooth operation of daily activities.
Resolved customer complaints in a timely fashion to ensure satisfaction and loyalty.
Conducted regular inventories to monitor stock levels and identify any discrepancies.
Managed online orders by packaging items for shipment or pickup in-store.
Restocked shelves with new inventory as it arrived in the store.
Maintained up-to-date knowledge of current bestsellers, industry trends, and new releases in order to provide informed recommendations to customers.
Collaborated with staff from other departments on cross-promotional initiatives.
Trained new booksellers on product knowledge, customer service techniques, and store procedures.
Provided excellent customer service by responding quickly to inquiries or complaints.
Answered phone calls regarding orders, inquiries about products, and other customer concerns.
Assisted with special events such as author signings and book club meetings.
Listened to customer interests and needs and matched with suitable books and related products.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Provided personalized recommendations to customers based on their preferences and reading history.
Protected company assets by adhering to loss prevention standards and acting with integrity.
Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
Implemented a customer loyalty program to encourage repeat business and reward frequent shoppers.